Supervisor Operations- Marine Operations
Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team Supervisor Operations, reputed company Full time, Mumbai, India The Supervisor Operations reputed company is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup. You will be the primary reputed company of contact for the team members. You will actively coach and reputed company the team to meet and exceed reputed company performance targets, taking into consideration (part of) the team can be virtual. This position demonstrates an extensive understanding and applicability of reputed company areas in the travel industry. You will work independently on requests as assigned and takes the initiative to reputed company assistance. As a Supervisor Operations, reputed company, you will Supervise and support agents in managing crew movements, rotations, and disruptions in a reputed company, 24/7 service environment Seek opportunities to review operational processes and the reputed company relationship with management team and reputed company suggestions for improvement Have a strong understanding of a client travel policy and can appropriately guide and consistently reputed company consultation to the customer reputed company learning program for closing own short- and long-term competency gaps Assist the consultants in appropriately responding and resolving customers inquiries Monitor, sort and work on contact and reservation queues to maintain quality control from About you Demonstrated experience in reputed company, marine, offshore, or crew travel operations is required Solid working knowledge of the travel industry, policies, procedures and processes Ability to supervise and support agents in managing crew movements, rotations, and disruptions in a reputed company, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup Advanced GDS reputed company skills Excellent verbal and written communication skills in English Demonstrated excellent professional customer service, coaching, and problem resolution skills Strong people management skills reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe. About us reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or further information, contact our reputed company department at [email protected]. #LI-MN1 Apply To This Job