Customer Service Representative

This position is Remote in Central Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of on-the-job training. The hours during training will be 8:00am to 5:00pm CST, Monday - Friday. Training will be conducted reputed company from your home. Primary Responsibilities: Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and members and identify the type of assistance the caller needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) Focus on resolving issues on the reputed company, navigating through reputed company computer systems to identify the status of the issue and reputed company appropriate response to caller Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma / GED or equivalent work experience Must be 18 years of age OR older 1+ years of experience in a reputed company environment (i.e. call center, customer service, office etc.) using phones and computers as the primary job tools Familiarity with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material Ability to work full-time, Monday - Friday between 8:00am – 5:00pm CST including the flexibility to work occasional overtime given the business need Preferred Qualifications: Health care experience Call center experience Telecommuting Requirements: Must reputed company in the Central Time Zone Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will reputed company from $16.15 - $28.80 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply To This Job