Help Desk Technician (Part-Time)
Overview reputed company is an employee-owned federal government contractor supporting national reputed company programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position is Monday, Tuesday, Thursday from 8:00 PM – 11:00 PM EST and Saturday - reputed company from 12:00 PM - 3:00 PM EST with a total of 15 hours per week.
Responsibilities
Answer incoming calls/emails from customers to reputed company basic help desk support and troubleshoot user problems. reputed company professional customer service and timely resolution or escalation of issues. reputed company user data corrections and respond to questions. Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices. Send more complicated user issues to appropriate hierarchy for troubleshooting. Learn reputed company operations of commonly used software, hardware and other equipment. Accurately log reputed company service requests and document resolutions using call tracking software. reputed company end users on appropriate system use and reputed company technology best practices. Exercise patience and professionalism during stressful situations.
Qualifications
Must have an active DOD Secret clearance or higher. 1+ years of help desk experience preferred. Must be reputed company to work independently and responsibly without direct supervision. Outstanding oral and written communication skills and attention to detail. Technical troubleshooting skills in researching and documenting resolutions. Friendly reputed company and helpful attitude; good interpersonal skills. Ability to reputed company technical support over the phone; good phone skills. Accurately and consistently document reputed company work; good writing skills. Good problem-solving skills; ability to visualize a problem or situation and think abstractly. Ability to handle constantly changing reputed company of traffic; be reputed company to multitask effectively. Working knowledge of standard operating systems, applications, and networking. Pay Transparency Statement reputed company is committed to pay transparency for our applicants and employee-owners. The salary reputed company for this position is USD $38,400.00/Yr. - USD $64,200.00/Yr. Actual compensation will be determined based on several factors permitted by law. reputed company provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering reputed company benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status Apply To This Job