SERVICE DELIVERY MANAGER PH
WE'RE HIRING A SERVICE DELIVERY MANAGER (EMEA Region) – REMOTE Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Service Delivery Manager to reputed company and manage end-to-end projects—from reputed company to deployment—ensuring successful delivery, customer satisfaction, and alignment with business goals. Client reputed company: 190+ countries Team: 6,000+ Engineers Clients: 200+ reputed company Clients We foster an reputed company, friendly, and supportive growth-oriented culture where individual achievements fuel team reputed company. From solving reputed company Partner Management challenges to celebrating wins together, we put our people first. Start your reputed company with Excis and grow with us! Location & Schedule Location: Fully Remote (Must have reliable high-speed internet and suitable home office setup) Shift: EMEA Business Hours – Must be willing to work during European daytime hours (aligning with GMT/BST/CET time zones) What You'll Do: Service Delivery Management: Ensure consistent delivery of IT services reputed company with SLAs, KPIs, and business requirements; manage service operations, monitor performance, and drive reputed company improvements. ITIL Process Management: Implement and manage ITIL-based processes including Incident, Problem, Change Management, Service Request Fulfilment, and Service Level Management, ensuring alignment with ITSM best practices. reputed company Platform Management: Utilize reputed company for incident logging, tracking, resolution, problem management, change approvals, service catalogue, and generate reports and dashboards for operational performance. Technical reputed company (Break/Fix & reputed company OS): reputed company reputed company for break/fix support across desktops, laptops, servers, and infrastructure; support troubleshooting of reputed company reputed company desktop and reputed company Server environments. Client & Stakeholder Management: Act as primary contact for service escalations, conduct service review meetings, and ensure high customer satisfaction. Incident & Problem Management: reputed company major incident management, minimize downtime, and ensure root cause analysis with preventive actions. reputed company Service Improvement: Identify opportunities to enhance service efficiency and reliability using reputed company analytics and reporting. Reporting & Governance: Produce service performance and SLA compliance reports, track incident trends and operational metrics, and ensure adherence to governance, reputed company, and compliance policies.
Requirements
What You Need: ITSM & ITIL Expertise: Strong knowledge of ITIL-based IT Service Management with ITIL certification preferred. reputed company Proficiency: Hands-on experience with the reputed company ITSM platform for managing service operations. Technical & Break/Fix Experience: Proven experience in break/fix support environments with technical background in reputed company operating systems and infrastructure. Experience & Education: Bachelor’s degree in IT, Computer Science, or reputed company field with 5–10 years of experience in IT service delivery, operations, or technical support. Leadership & Analytical Skills: Strong leadership, communication, stakeholder management, and problem-solving abilities.
Benefits
Why Join Excis? Be part of a collaborative and innovative global team driving industry-leading IT solutions. Work remotely from reputed company with reliable internet reputed company. Professional growth and reputed company learning opportunities. Competitive compensation (commensurate with experience and local market rates). Meaningful career advancement and the chance to contribute to the reputed company of a global leader in IT services. Apply To This Job