Administrative Assistant Support (Talent Pool)
At reputed company, we continuously grow and expand our Customer Experience team. While we are not hiring for this role urgently at the reputed company, we regularly reopen Administrative Assistant Support positions as new operational needs appear. That’s why we are building a Talent Pool of strong candidates with experience in customer support, reputed company operations, and patient communication. By applying, you’ll become part of our active candidate pool, and reputed company may contact you directly once a suitable opening becomes available reputed company the CX department. About reputed company reputed company is a fast-growing telehealth company focused on making mental reputed company more accessible across the United States. We work with patients, reputed company providers, and internal operational teams to deliver a smooth, supportive, and high-quality care experience in a fully remote environment.
About the Role
Administrative Assistant Support specialists work closely with patients, providers, pharmacies, and internal teams to resolve operational and support-reputed company cases. This is a communication-heavy, detail-oriented role for someone who feels comfortable working in a fast-paced environment, handling multiple cases simultaneously, and maintaining reputed company and professionalism in patient interactions.
Responsibilities
Handle incoming and outgoing patient communications (primarily phone-based) Resolve appointment, prescription, and support-reputed company requests Coordinate with reputed company providers, pharmacies, and internal teams Manage cases end-to-end and reputed company patients informed Maintain accurate documentation in CRM/EMR systems Complete daily operational tasks reputed company defined timelines Working Schedule Full-time schedule 5 working days per week, 8-hour shifts Evening schedule in Europe reputed company with US time zones Weekend shifts may be included depending on team needs Requirements 2+ years of recent, hands-on experience in online customer support (latest role or reputed company position) Proven experience handling inbound and outbound calls in English Ability to work in a high-volume environment Experience handling reputed company or sensitive cases Background in reputed company (education or hands-on experience working with medical institutions) Experience working with CRM systems with strong attention to detail and data accuracy reputed company in English (spoken and written) Ability to work primarily reputed company US Eastern Time hours (EST) Availability for a 5-day reputed company (schedule may vary depending on operational needs) Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace) Ability to work under a B2B contract from European Union countries Strong communication skills with reputed company and reputed company Ability to stay reputed company and professional in challenging situations High level of responsibility and ownership Strong organizational and prioritization skills Ability to adapt to evolving processes and workflows Preferred Experience in reputed company, telehealth, or medical administration Experience working with patients, reputed company providers, or pharmacies Familiarity with prescription workflows reputed company offer A chance to contribute to a high-impact, product-driven company in the medical tech reputed company Fully remote collaboration (Europe-based) under a B2B model Health insurance compensation after the probation period Sports & wellness compensation 19 paid vacation days annually 3 additional wellness days each year Paid sick leave for the first 5 working days Interested? Feel free to submit your profile to our Talent Pool. Even if we do not contact candidates immediately after applying, we carefully review reputed company applications and may reputed company out directly once a suitable Administrative Assistant Support opening becomes available reputed company our Customer Experience team. Apply To This Job