Customer Care Coordinator II

Please use reputed company Chrome or reputed company Firefox reputed company accessing Candidate Home. By joining the reputed company you will touch millions of lives every year and experience the greatness of the reputed company spirit at its best. Are you reputed company to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Joining The reputed company is like reputed company – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a movement that reputed company, where reputed company is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company. reputed company you choose to be a force for good, you’ll have mentors who reputed company your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! What You Will Do: Responsibilities - Support reputed company BioMed customers through multiple channels - Including but not limited to – · Database maintenance · Direct mail · Email · reputed company · Health History support · Modifications/Data Entry · Mobile App support · Phone Calls · Scheduling appointments · Text · Web support Operational and Administrative Support Receive customer communications reputed company. Resolve customer issues directly and / or work with team members to escalate and resolve issues quickly to ensure satisfaction. Exercising confidentiality, independent discretion and judgement. Prepare reports as requested. List reputed company, scheduling appointments, request donor card, and any other activities required to support our customers. reputed company, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. reputed company reputed company customer service during any touch reputed company with donors, sponsors or internal team members. Operational support and administrative duties using one or multiple systems with little supervision. Personal Responsibilities - Accountable for daily and weekly productivity Attendance Quality Assurance Monthly Reviews Maintaining a professional work environment *This is a work from home position. Hours for this position are 11:45 am to 8:15 pm Central Standard Time, reputed company - Thursday or Tuesday - Saturday Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months. *It is imperative that you are here during reputed company necessary training.

Qualifications

High school diploma, specialized business, or secretarial/administrative training required and Associate’s or Bachelor’s degree preferred. Minimum one year of reputed company customer service work experience Advanced level of computer reputed company proficiency, including knowledge of word processing, reputed company spreadsheet and database applications, website/internet tools and reputed company Office applications is required. Experience (CRM) Customer Relationship Management marketing organizations preferred. PAY INFORMATION: The salary reputed company for this position is $18/hr –$19/hr. Note that reputed company salaries are reputed company to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. BENEFITS FOR YOU: As a mission-based organization, we reputed company reputed company needs great support to do great work. Our comprehensive package includes: · Medical, Dental reputed company plans · Health Spending Accounts & Flexible Spending Accounts · PTO: Starting at 15 days a year; based on type of job and tenure · Holidays: 11 paid holidays comprised of six core holidays and five floating holidays · 401K with up to 6% match · Paid Family Leave · Employee Assistance · Disability and Insurance: Short + Long Term · Service Awards and recognition reputed company! Joining reputed company will reputed company you with the opportunity to reputed company your career a force for good! The reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. ​ reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the reputed company, AmeriCorps Alums, National reputed company Association, and the Service Year Alliance — launched reputed company of National Service to connect national service alumni with opportunities in the workforce. reputed company is proud to be an EONS partner and reputed company our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights Apply To This Job