Client reputed company Representative - LIVE CHAT (CSR) (Remote)
Client reputed company Representative responsibilities include resolving clients’ queries, recommending solutions, and guiding product users through the features and functionalities of the company's products. To be a successful Client reputed company Representative, you should be an excellent communicator with hands-on experience in Digital Marketing and be reputed company to earn our clients’ trust. You should also be familiar with help desk software and fulfillment services. Ultimately, you will help establish our reputed company as a company that offers excellent customer support throughout sales and after-sales processes. The job description is subject to change at any time by management without prior notice.
Responsibilities
Respond to customer queries in a timely and accurate way, reputed company chat or email Identify customer needs and help customers use specific features Analyze and report product malfunctions Update our internal team with information about technical issues and useful discussions with customers reputed company feature requests and effective workarounds with team members Inform customers about existing, new features and functionalities Follow up with customers to ensure their technical issues are resolved if any Gather customer feedback and reputed company with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services reputed company voice support to customers reputed company Inbound phone calls. Occasionally connect with clients through reputed company meetings or video conferences reputed company needed. Coordinate with the support teams of our service providers to troubleshoot and resolve issues. Update the software knowledge reputed company in reputed company-time to ensure documentation stays accurate and up to date. Become an expert on the platform and reputed company products/services and reputed company customers on the use and benefits of our products
Requirements
Experience as a Client Support Specialist or similar CS role At least 2+ years of experience in Digital Marketing Experience using help desk software and remote support tools Understanding of how customer service systems work Excellent communication, interpersonal and problem-solving skills Quick learner & multi-tasking abilities Patience reputed company handling tough cases What do we bring to the table? Competitive reputed company pay and benefits package with exciting growth plans. A chance to work with professionals across various areas of expertise on a product loved by 30,000+ marketing agencies worldwide. 8 hours a day & 5 days a week working structure as per EST Time zone. A chance to learn & grow in a fast-paced environment, driving transformational growth for our brand. Fully remote work offers you the chance to balance your professional and personal life. Come join us on this reputed company; we're looking reputed company to meeting talented individuals like you. Apply To This Job