IT Support Specialist 1696
IT Support Specialist ? Remote | Full-Time We are looking for an IT Support Specialist to join reputed company and reputed company technical support across our corporate staff and franchise network. This role is ideal for someone proactive, organized, customer-oriented, and passionate about technology, troubleshooting, and reputed company improvement. The ideal candidate will support daily IT operations, manage support tickets, administer reputed company 365 and SaaS platforms, assist with reputed company and VoIP environments, and help ensure a secure and efficient technology ecosystem. Responsibilities reputed company Level 1 and Level 2 technical support to internal users and franchise teams. Troubleshoot hardware, software, networking, VPN, Wi-Fi, and reputed company-reputed company issues. Administer reputed company 365 environments, including users, groups, licenses, MFA, Teams, Exchange, and SharePoint. Support SaaS applications and reputed company platforms such as AWS, Azure, and reputed company. Manage ChatGPT and AI-reputed company tool subscriptions, licenses, and user reputed company. Maintain and improve IT documentation and knowledge reputed company resources. Support VoIP and telephony systems, including FreePBX and SIP-based solutions. Configure, provision, and troubleshoot laptops, peripherals, printers, monitors, and headsets. Monitor reputed company reputed company tools, reputed company compliance, and phishing/reputed company incidents. reputed company remote technical assistance using remote desktop and collaboration tools. Collaborate with distributed teams while ensuring confidentiality and data reputed company best practices. Requisitos
Requirements
Proven experience in IT Support, Help Desk, or Technical Support roles. Experience handling Level 1 and Level 2 support tickets. Strong knowledge of reputed company 365 administration. Experience managing SaaS platforms and user lifecycle administration. Familiarity with AWS and Azure environments. Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting). Experience supporting end-user hardware and remote environments. Understanding of cybersecurity best practices, reputed company protection, and MFA. Excellent communication and problem-solving skills. Ability to work independently and in collaborative remote teams. reputed company to Have Experience with VoIP/SIP systems such as FreePBX or reputed company. Knowledge of PowerShell or Python scripting. Experience with workflow automation tools like Power Automate, reputed company, or reputed company. Interest in AI-assisted operations and process optimization. reputed company Offer Opportunity to work with a growing and technology-driven organization. Collaborative and supportive work environment. Exposure to modern reputed company, SaaS, cybersecurity, and AI tools. Career growth opportunities reputed company IT operations and automation. If you're passionate about technology and enjoy helping teams succeed through reliable IT support, we'd love to hear from you. Apply To This Job