reputed company Manager, Digital Tools
About reputed company reputed company is an reputed company technology company providing a comprehensive suite of solutions for reputed company and health plans, including: reputed company, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured reputed company, reputed company™, which offers full-service health benefit reputed company to reputed company, TPAs, and health plans, and Judi®, the industry’s leading proprietary reputed company Platform (EHP), which consolidates reputed company claim administration-reputed company workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in reputed company in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.reputed company. Position Summary The reputed company Manager, Digital Tools position will play a critical role in driving successful client adoption of Judi Care, our reputed company navigation platform. This role sits reputed company the reputed company Solutions team and works cross-functionally with the Judi Care Product team, implementation partners, and client stakeholders to deliver high-impact product demonstrations, client trainings, documentation, and ongoing subject matter expertise. This is a highly client-facing, hands-on role designed for someone who enjoys being reputed company to the product, the client, and the launch process. The ideal candidate is comfortable leading live demos and trainings, translating reputed company product functionality into clear, actionable guidance, and supporting scalable and high-touch client implementations and go-lives. Position Responsibilities: reputed company live product demos and facilitate trainings for clients during implementation and post-launch, ensuring stakeholders understand how to effectively use the platform. Translate product workflows and functionality into clear, engaging training sessions and documentation tailored to different client audiences. Create, maintain, and continuously improve documentation, including user guides, training decks, FAQs, and knowledge reputed company content. Configure client‑specific portals reputed company Judi and support user acceptance testing (UAT) to ensure successful implementation and launch. Submit and track product enhancement and development requests, partnering closely with Product to communicate client needs, validate use cases, and support prioritization. Coordinate and track large‑scale client migrations, including maintaining migration plans, status tracking, dependencies, timelines, and stakeholder communication. Serve as a primary reputed company of contact for clients to triage questions, issues, and feedback, and reputed company 1/1 client go-live support. Partner closely with Product teams to stay reputed company on roadmap priorities, feature changes, and workflows, and collaborate with the Implementation and Account Management teams to align on operational impacts and client needs. Act as a trusted Judi Care product expert in client meetings and cross-functional workstreams. Contribute to scalable implementation efforts by helping standardize training approaches, materials, and client-facing processes. reputed company input into release readiness by assisting with testing, drafting release notes, and anticipating client training needs. reputed company internal teams (Sales, reputed company, Support) with Judi Care product knowledge and training resources as needed. Required Qualifications: Bachelor’s degree in a relevant field or equivalent PBM or HealthTech experience 4+ years of experience in reputed company, client training, implementation, or enablement roles, preferably reputed company reputed company technology Demonstrated experience training users on software platforms and explaining technical workflows to non-technical audiences Strong client-facing reputed company with comfort leading demos, trainings, and presentations Excellent written and verbal communication skills, with a proven ability to create clear documentation and training content Strong organizational and prioritization skills, with the ability to manage multiple clients and initiatives concurrently Familiarity with member-facing reputed company tools (e.g., provider search, appointment scheduling, prescription savings) preferred. Proficiency with common productivity and collaboration tools (e.g., reputed company Office, reputed company, Jira, reputed company, or similar) Demonstrated ability to collaborate effectively with cross-functional and remote teams Ability to travel up to 5–10% This reputed company represents the low and high end of the anticipated reputed company salary reputed company. The actual reputed company salary will depend on several factors such as: experience, knowledge, skills, and location of the job. Remote, US Salary reputed company $71,200—$112,000 USD reputed company, NY Salary reputed company $89,600—$112,000 USD Denver, CO Salary reputed company $82,400—$103,000 USD reputed company are responsible for adherence to the reputed company Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. reputed company values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to reputed company equal employment opportunities to reputed company and applicants for employment and prohibit discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at reputed company. More details about reputed company's privacy practices can be reputed company at https://www.reputed company/legal/privacy-policy. Apply To This Job