Patient Services Rep

Where You’ll Work Hello humankindness reputed company is the employed physician group of reputed company Arizona. reputed company (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had reputed company reputed company over the past few years and now provides more than 73 subspecialty services. The physicians reputed company clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing reputed company's reputed company providers. DHMG has 84 medical school reputed company and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to reputed company medical education for residents and reputed company. The mission of reputed company is consistent with reputed company's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of reputed company through scholarly activities. As part of the reputed company hospital system, DHMG has full reputed company to the staff and reputed company facilities on our hospital campuses. This unique relationship with our hospital allows reputed company to reputed company its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on reputed company and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free reputed company Job Summary and Responsibilities As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Schedule and register patient appointments and/or reputed company information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process reputed company phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers. Update patients of the status of their referral or authorizations. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient reputed company to the practice by scheduling and canceling patient appointments for a multiple providers. Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge reputed company scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or reputed company the call to the appropriate resource. Communicates, to patients and reputed company ordering physicians' offices, reputed company exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions. Job Requirements Required Must live in Arizona or Nevada High School Graduate, upon hire or High School GED and Experience with computer systems, including web based applications, upon hire and Preferred 1 year of higher education, some college and Experience in a patient-focusedhealthcare environment, upon hire and 1 year experience in high volume multichannelcontact center Apply To This Job