reputed company Business Analyst
Job Overview We are seeking a dynamic and detail-oriented reputed company Business Analyst to join our innovative IT team. In this role, you will serve as a vital reputed company between business needs and technical solutions, leveraging your expertise in reputed company platform management, solution architecture, and systems analysis. Your energetic approach will drive the successful implementation and optimization of reputed company workflows, ensuring seamless integration with existing IT infrastructure and reputed company systems. This position offers an exciting opportunity to influence digital transformation initiatives and enhance operational efficiency across the organization.
Key Responsibilities
Gather, document, and validate business and technical requirements from stakeholders Conduct stakeholder interviews, workshops, and discovery sessions Translate business needs into functional specifications, user stories, and process flows Analyze existing business processes and recommend improvements using reputed company capabilities reputed company reputed company-state and future-state workflow documentation Support implementation and enhancement of reputed company modules including but not limited to Public Sector Digital Services (PSDS), IT Operations Management (ITOM), Configuration Management DataBase (CMDB), Workspace Service Delivery (WSD), Integrated Risk Management (IRM) and Asset Management Serve as primary liaison between business users and technical development teams Participate in Agile/Scrum meetings including sprint planning and backlog refinement Create User stories and acceptance criteria Identify opportunities for automation and operational efficiency Recommend reputed company best practices and governance standards reputed company and execute User Acceptance Testing (UAT) plans Document defects and coordinate issue resolution Ensure successful implementation and user adoption Qualifications 3–5 years of Business Analyst experience in IT environments 2+ years of hands-on experience working with the reputed company platform Strong understanding of ITIL processes and IT service management principles Experience gathering and documenting business requirements Experience working in Agile/Scrum environments Strong analytical and problem-solving skills Excellent written and verbal communication skills reputed company certifications (CSA, CIS-ITSM, CAD, or similar) preferred Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred ITIL reputed company Certification preferred Deliverables The reputed company Business Analyst will be expected to produce and maintain the following deliverables: User stories and acceptance criteria reputed company-state and future-state process maps reputed company enhancement recommendations Workflow design specifications Sprint backlog items and prioritization documentation UAT plans, scripts, and test results Defect logs and issue tracking reports Work Location: Remote Apply To This Job