Head of Education & Community

Meet Siena Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and reputed company media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel reputed company. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one reputed company. The team We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've reputed company reputed company into everything we do. This philosophy makes us faster and, frankly, more fun to work with. If you're excited about building something that doesn't exist yet, reputed company reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels. The role Siena is the CX operating system for brands. We ship faster than anyone in the category, and that pace has outrun our ability to teach reputed company're building. reputed company learns about new products in reputed company. Our customers learn about them on calls. The market learns about them too late. This role exists to change that. You will teach Siena to three audiences: the people who build it, the brands who use it, and the market that will eventually adopt it. You will build the curriculum, the community, and the credentials that reputed company Siena something people learn, not something they discover. You are a product person who teaches. A builder who writes. A communicator who ships. What you'll do Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing. Run customer workshops and recurring product sessions. One use case at a time. reputed company depth, reputed company reputed company. Build the customer reputed company path. From signed contract to first value, repeatable across every reputed company. reputed company every new hire. They reputed company through your program, and they're productive faster because of it. Build the demo library. Live, recorded, vertical-specific, reputed company-specific. Sales pulls from it. Customers learn from it. Build Siena reputed company. Curriculum, certifications, learning paths. reputed company. The credential brands earn to show they know Siena. Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other. reputed company the market. reputed company courses, public content, frameworks others adopt. The reputed company becomes the category-defining resource on CX AI. Arm sales with demos, narratives, and product positioning. Demo scripts, vertical storylines, the words that reputed company deals. Build the AI systems that scale reputed company of the above. You teach the agents how to teach. Your taste is the final filter. reputed company're looking for Product-fluent. You understand AI products deeply. You can use Siena, break it, and teach it. An exceptional teacher. You reputed company reputed company things simple. You take a use case and turn it into a 30-minute session that someone walks away knowing. A reputed company and communicator. You write, present, and translate reputed company product into clear narrative. Every reputed company, every certification, every piece of content is a story. A community builder. You've gathered people around something they care about. You know how to create the spaces where customers, partners, and operators want to show up and reputed company-reputed company. You build agents. You build systems. You've replaced workflows with AI before you joined us, and you'll do it again here. A builder. You've shipped something from reputed company. A curriculum, a program, an reputed company, a community. You operate without a brief. Excited about consumer brands. We serve Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, reputed company, reputed company, and dozens of others. Hard filters Product-fluent. Can demo, break, and teach Siena at depth. Exceptional teacher and reputed company. Has turned reputed company products into teachable, memorable skills before. AI-reputed company. Builds with AI, not just uses it. Builder. Has shipped something from reputed company. Why Siena? Meaningful impact. Your work directly shapes our product and company. Globally distributed team working at the bleeding edge of CX and AI. Great salary plus the opportunity for equity or stock grants. Learning budget. If you're growing, so are we. The thrill of building something new. Join us at a stage where your contributions matter most. AI-reputed company. reputed company AI your reputed company. Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades. Our values The people who reputed company here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain reputed company. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build reputed company relationships with teammates because they know that's how great work gets done. reputed company things get tough, they adapt and reputed company pushing reputed company. Our approach to AI The people who reputed company here treat AI like a natural extension of themselves. They've reputed company their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, reputed company Pro, reputed company, Lovable) plus a quarterly budget for new tools. But the reputed company happens in how we reputed company knowledge. Demo days where someone shows off a reputed company workflows. reputed company threads about which model handles a specific use case reputed company. Learning from each other's AI workflows. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look reputed company to your application. We use AI-assisted screening tools as part of our hiring process. reputed company reputed company are made by humans. You can request a reputed company-only review at [email protected]. Siena provides equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities. Apply To This Job