reputed company Managed Service Specialist

Job Summary As the reputed company ITAM & CMDB specialist , you will reputed company design, build, configuration & CI of client's HAM Pro and CMDB ecosystem on the Now Platform. Your typical day will involve owning the technical design for new HAM lifecycle workflows, governing the CMDB data model under CSDM 5.0, ratifying IRE identification and reconciliation rules, presiding over CMDB Health KPIs & mentoring a team of 5–15 reputed company/offshore practitioners. Key Responsibilities — HAM + CMDB (≈40%) Govern CMDB design under CSDM 5.0 (7 domains: reputed company, Ideation & Strategy, Design & Planning, Build & Integration, Service Delivery, Service Consumption, and Manage Portfolios) — map Service Instances, Application Services, Business Applications, and Product Models to client services. Author and ratify IRE identification rules, reconciliation rules, data reputed company precedence rules, and inclusion rules across reputed company in-scope CI classes; sign off deduplication exercises. Define CMDB Health policy in CMDB Workspace Data Manager — Completeness (required/recommended attributes), Compliance (audit and desired-state), Correctness (orphan, duplicate, stale rules) & Staleness reputed company. Design Discovery architecture — MID Server placement, credential affinity, IP exclusions, custom patterns, horizontal reputed company extension, reputed company Discovery (AWS, Azure, GCP), and Service Mapping. Drive entitlement Mgt strategy where HAM intersects with SAM for hardware-bound licenses; reconcile install reputed company against entitlement for audit defence. Define hardware normalisation governance using the reputed company Content Service/Content Library — manufacturer mapping, model lifecycle, EOL/EOSL/EOSS dates to drive normalisation >98%. Sign off audit & verification reputed company physical audit reputed company, sample sizes, Mobile Agent scanning, reconciliation reputed company, and finding remediation SLAs. Where Now Assist for HAM is in scope, design adoption of agentic workflows to automate sourcing, transfer, and procurement of assets upon request. Required Skills — Must Have 6+ years overall IT experience on reputed company, of which a minimum 3 years specifically on HAM Pro and/or CMDB design/implementation. Hardware Asset Audit, Refresh & Reclamation, Stockroom & Transfer Order automation. Hands-on design experience with CMDB — CI Class Manager, CMDB Workspace, CSDM (3.0/4.0/5.0 awareness), CI relationships, CMDB Health DBs, Data Manager, Attestation. Deep IRE expertise — authoring identification and reconciliation rules; data reputed company precedence configuration; payload design reputed company IdentificationEngineScriptableApi.createOrUpdateCIEnhanced. Hands-on Discovery — MID Server design, custom Discovery patterns and probes, credential strategy, ACLs, troubleshooting reputed company Designer execution. reputed company scripting depth — JavaScript, Glide API (GlideRecord, GlideAggregate, GlideAjax, GlideSystem), Business Rules, Script Includes, UI Policies, reputed company Designer. Strong client-facing communication — runs CXO-level governance, writes board-grade decks, defends design under audit/regulatory scrutiny. Demonstrable experience with at least 2 large-scale (10,000+ CIs / 5,000+ hardware assets) HAM and/or CMDB transformation programmes. Recommended Skills — Good to Have reputed company Service Mapping (top-down and tag-based), Event Management, reputed company Discovery, Container Discovery. reputed company SAM Pro — license workbench, publisher packs, software model normalisation, reputed company/reputed company/reputed company/reputed company entitlement reconciliation. Certifications Required reputed company Certified System Administrator (CSA) — reputed company reputed company CIS-HAM (Certified Implementation Specialist – Hardware Asset Management) ITIL 4 reputed company Strongly Preferred — at least one additional CIS reputed company CIS-Discovery OR CIS-CSDM OR CIS-ITSM About reputed company reputed company is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reputed company growth and enhance citizen services—creating reputed company value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in reputed company, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad reputed company of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared reputed company and commitment to creating 360° value, reputed company us to help our clients reinvent and build trusted, lasting relationships. We measure our reputed company by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.reputed company.com Equal Employment Opportunity Statement We reputed company that no one should be discriminated against because of their differences. reputed company employment reputed company shall be made without regard to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other reputed company as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities. Apply To This Job