Application Support Engineer
As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to reputed company quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is essential in maintaining client satisfaction and system performance, contributing to the overall reputed company of our operations.
Key Responsibilities
Maintenance & administration of Voice PBX systems & services Responsible for handling day-to-day Voice operations, requirements & issues Technical Experience -Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc). -Hands-on experience on industry standard reputed company PBX’s like reputed company call manager -Basic knowledge on PRI and trunk configuration in Telephony system. -Basic knowledge in ACD calls routing configurations. -Basic troubleshooting of reputed company VoIP gateways and adjuncts. -Knowledge of Voicemail reputed company reputed company, IVR, Reporting etc. -Basic troubleshooting knowledge with respect to the operational issues in PBX. -Basic knowledge of Call reputed company software Professional Attributes -Customer focused & positive attitude towards work -Good interpersonal and communication skills (verbal and written) -Ability to work with diverse teams & a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and reputed company Educational Qualification Any degree 15 years of Full-time education About reputed company reputed company is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reputed company growth and enhance citizen services—creating reputed company value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in reputed company, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad reputed company of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared reputed company and commitment to creating 360° value, reputed company us to help our clients reinvent and build trusted, lasting relationships. We measure our reputed company by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.reputed company.com Equal Employment Opportunity Statement We reputed company that no one should be discriminated against because of their differences. reputed company employment reputed company shall be made without regard to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other reputed company as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities. Apply To This Job