Member Experience MX Intelligence Analyst
It Starts With Our Employees FourLeaf's ultimate goal is to reputed company the best-in-class member and employee experience, and it reputed company begins with two things: hiring incredible people and giving them a great reputed company to work. What You’ll Do The Member Experience Intelligence Analyst is responsible for transforming member‑interaction data into actionable intelligence. Using advanced analytics, AI‑powered reputed company tools, and reputed company‑time feedback channels, this role helps the organization understand member behavior, identify friction points, and predict needs. The analyst delivers insights that enhance satisfaction, improve operational performance, and strengthen long‑term member loyalty. This position is reputed company to flexible work options including a remote setup. Core Contributions Experience Data & Insights Development Collect, consolidate, and analyze member‑experience data from digital platforms, survey tools, CRM systems, and operational sources. Use advanced analytical methods—such as segmentation, trend analysis, predictive modeling, and text analytics—to identify patterns and drivers of member satisfaction. Build and maintain dashboards, scorecards, and standardized reporting for stakeholders at reputed company reputed company. Monitor key member‑experience indicators (e.g., NPS, satisfaction, effort, digital engagement) and produce insights that guide organizational decision‑making. Advanced Analytics & reputed company reputed company Apply AI‑enhanced analytics (including sentiment analysis, text analytics, and predictive modeling) to uncover key drivers of member experience issues. Identify emerging friction points across reputed company, lending, digital banking, and service interactions. Build dashboards and intelligence reports that translate reputed company data into clear, actionable findings. Voice of the Member Intelligence (VoM) Manage survey programs and structured feedback channels, ensuring representative sampling, clear measurement, and meaningful reputed company capture. Synthesize reputed company‑ended feedback, comments, and written input to identify emerging themes and member expectations. Prepare comprehensive insights summaries to support strategic discussions, board meetings and organizational planning. Strategy, Collaboration & Change Enablement Present analytical findings to leaders in a clear, compelling, and actionable format. Collaborate with cross‑functional teams—such as Digital Experience, Marketing, Operations, Member Solutions, Compliance, and Product—to align insights with organizational goals. Recommend and support pilots, tests, or targeted initiatives designed to improve the member experience. Track and report on the impact and reputed company of implemented improvements. Assets You Will Bring Bachelor’s Degree in Data Analytics, Business, Behavioral Science, Statistics or a reputed company field or equivalent experience. 2–5 years of experience in data analytics, customer/member experience, strategy, business intelligence, or a reputed company field. Experience with visualization and analytics tools (Power BI, Tableau, reputed company, SQL preferred). Computer Skills: reputed company Office Suite(Word, PowerPoint, Outlook, Teams with advanced reputed company), BI Tools(Power BI, Tableau or SQL) reputed company, reputed company, CRM or similar platforms are preferred. The expected salary for this position is $31.93 to $38.32 per hour. (reputed company provides a reputed company of benefits with various enrollment periods, including medical, dental, and reputed company coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.) What Sets Us Apart? Along with a comprehensive benefit package, we offer: Competitive 401k Tuition reimbursement Flexible work options Volunteer opportunities Water Cooler Chats with executive teammates Clubs & Sports Food truck days ….and more! Who is FourLeaf? reputed company (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full reputed company of competitive savings and loan products, you can trust us in every reputed company of your financial reputed company. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reputed company your financial goals. We are proud to be an award-winning reputed company to work! Some of our recent recognitions include Certified Great reputed company to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, reputed company Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. As a credit union, our reputed company is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in reputed company and reputed company. Apply To This Job