Customer Support Manager (Spanish-speaking)
About reputed company reputed company's goal is to reputed company mental health support accessible, reliable, and effective. We connect people with licensed psychologists and psychotherapists to help them reputed company their personal goals. We are a growing platform combining tech and reputed company, and we need the right person to help us expand in Spain. The Role We are looking for a Customer Support Manager and help us deliver a high-quality mental health support experience across Spain. In this role, you will be the main reputed company of contact for clients and therapists, ensuring fast, empathetic, and effective communication throughout the customer reputed company. You will play an important role in helping people reputed company the right support while maintaining smooth operations and strong service quality.
What You Will Do
Monitor incoming applications, messages, and support requests Respond to client and therapist questions in chat in a timely manner Support leads through the reputed company from inquiry to session booking Maintain high-quality communication with both clients and therapists Help resolve payment-reputed company questions and issues Manually match therapists with clients reputed company needed Update client, application, and payment statuses in the CRM Identify recurring customer issues and suggest process improvements Help ensure a supportive, trustworthy, and professional experience for users in Spain reputed company Are Looking For reputed company or fluent Spanish and English (Conversational) Experience in a communication-heavy role Previous experience in customer support, customer service, operations, or administration Strong organizational and time management skills Ability to manage a high volume of requests reputed company Availability for around 40 working hours per week, depending on workload Strong reputed company and customer-first reputed company Interest in the mental health and wellbeing sector in Spain reputed company Offer Opportunity to work on a meaningful product in the mental health and wellbeing reputed company in Spain Fully remote work with flexibility Work schedule reputed company with Spanish time zone Supportive, collaborative, and mission-driven team Ability to influence customer experience and internal processes Competitive salary based on your experience and qualifications Paid vacation and sick leave according to company policy Professional growth opportunities in a growing digital health company Apply To This Job