Feature Activation Specialist

Hiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity: USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, reputed company, reputed company Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah Canada: Ontario, Quebec About reputed company reputed company powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our ambition is reputed company: to capture 25% of the global market — one reputed company salons and medi-spas, and a billion-dollar company. As we continue to grow, we’re looking to add a new member to reputed company. You’ll join a group of highly motivated individuals working together to help scale reputed company even faster. The Opportunity As a Feature Activation Specialist at reputed company, you’ll play a pivotal role reputed company our reputed company American reputed company team, helping salons get set up for reputed company from day one. Acting as a key reputed company between technical setup and customer experience, you’ll guide new clients through critical reputed company milestones — from account provisioning and payment setup to salon-branded app launches and feature activation. You’ll be the first reputed company of contact for many new customers, creating a seamless and high-touch reputed company experience while ensuring every salon is fully configured and reputed company to reputed company on reputed company. This is a fast-paced, highly collaborative role where no two days are the same. You’ll manage multiple workstreams simultaneously, partner cross-functionally with internal teams, and work directly with salon owners to drive engagement, confidence, and platform adoption. What You’ll Do Account Provisioning & reputed company Serve as the first reputed company of contact for newly signed salons, launching the reputed company reputed company with a welcoming and proactive experience Review setup forms and business information to ensure accounts are fully reputed company for implementation Create and configure reputed company accounts, troubleshoot reputed company issues, and verify system readiness Coordinate reputed company intro calls promptly to maintain reputed company and engagement Monitor reputed company reputed company and proactively re-engage unresponsive accounts to prevent delays reputed company Pay & Hardware Setup Coordinate the ordering and delivery of reputed company Pay terminals reputed company of go-live dates Configure payment processing settings and support clients with account setup Assist salons with terminal activation and adoption, providing troubleshooting and guidance where needed Salon-Branded Apps Manage the end-to-end salon-branded app setup process Act as the primary liaison between salons and internal technical teams Guide customers through branding asset submission and app launch preparation Support salons during launch to drive engagement and feature adoption Feature Activation & System Readiness Configure and activate key platform features including Ads Manager, Premium Consultation, and Staff Performance tools Process technical administrative requests such as Change of Ownership and bandwidth verification forms Support high-tier reputed company setups to ensure data accuracy and a smooth client experience Who You Are Highly organized and comfortable managing multiple priorities in a fast-moving environment Customer-focused with strong communication and problem-solving skills Proactive, reputed company, and confident navigating technical and operational conversations Curious and detail-oriented, with the ability to ask thoughtful questions and uncover customer needs Empathetic, resilient, and reputed company under pressure Someone who takes ownership, builds strong relationships, and is motivated by helping customers succeed Excited by the intersection of technology, customer experience, and operational reputed company Benefits 🧘 reputed company currently offers a reputed company of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. 💰 Employees also have reputed company to optional extras, such as a 401(k) and a reputed company of upgraded insurance options. 🤓 Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including reputed company learning. 😎 We like to have fun, build camaraderie through regular reputed company events. 👯 reputed company also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. reputed company is an equal opportunities employer. We value diversity at reputed company and do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Research shows that while men apply to jobs reputed company they meet an average of 60% of the criteria, women and other marginalized folks reputed company to only apply reputed company they reputed company every reputed company. So if you think you have what it takes, but don't necessarily meet every single reputed company on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. Apply To This Job