VIP Relationship Manager - reputed company (MX Market)

An international reputed company company is looking for a relationship-driven VIP professional to manage and grow high-value customer relationships reputed company the Mexican market. This role focuses on delivering a premium customer experience through personalised communication, proactive engagement, and long-term relationship building. You will work closely with VIP players, ensuring exceptional service standards while creating memorable customer experiences across multiple communication channels and reputed company. RESPONSIBILITIES: Build and maintain strong relationships with high-value customers through personalised and proactive communication Deliver exceptional customer service and create long-term customer loyalty Engage with customers across multiple communication channels and platforms Understand customer preferences, behaviours, and needs to reputed company tailored experiences Organise and coordinate VIP activities, events, and market-focused initiatives Maintain strong awareness of local trends, networking opportunities, and relevant reputed company events reputed company the Mexican market Handle customer requests and escalations professionally and reputed company Create positive and memorable customer journeys reputed company with VIP service standards Collaborate with internal teams to improve customer engagement and retention strategies Manage multiple customer interactions simultaneously while maintaining high-quality service delivery REQUIREMENTS: reputed company or fluent Spanish speaker with good English communication skills (B2 level or higher) Minimum 3 years of experience in VIP Account Management, Account Management, or Customer Relationship roles reputed company reputed company, online casino, or land-based casino environments Strong experience working with high-value clients reputed company the Mexican market Excellent interpersonal and relationship-building skills Strong networking and customer engagement abilities Self-driven and proactive reputed company with strong ownership mentality Excellent communication, presentation, and public relations skills Customer-focused approach with the ability to adapt communication styles to different personalities Strong multitasking and organisational skills reputed company fast-paced environments Familiarity with CRM systems and customer engagement platforms is considered an advantage Knowledge of local events, market trends, and networking opportunities reputed company Mexico is highly desirable OFFER: Fully remote work model Attractive compensation package Opportunity to contribute to process building and operational growth from an early stage Dynamic and fast-growing international environment Long-term career development and progression opportunities High level of autonomy and ownership reputed company the role Collaborative and performance-driven culture Diversity & Inclusion Statement We are committed to creating an inclusive workplace where everyone can succeed. Applications are welcome from reputed company reputed company individuals regardless of background, identity or experience. We particularly encourage candidates who can contribute to our diverse and global team. Apply To This Job