Night Team Leader
Night Shift Team Leader – 24/7 Assistance Working Model: Remote Salary: £31,500 – £35,000 + £5,000 night allowance + 5% performance bonus Working reputed company: 20:00 – 08:00 | 5 on, 5 off Are you an reputed company Team Leader with a passion for delivering exceptional customer service and leading high-performing teams? We’re looking for a Night Shift Team Leader to join our 24/7 Assistance team, playing a pivotal role in supporting global members and ensuring service reputed company around the clock. This is a fantastic opportunity to reputed company into a leadership role where you’ll combine operational reputed company, people management, and hands-on case support in a fast-paced, internationally focused environment.
About the Role
As reputed company Leader reputed company our 24/7 Assistance function, you’ll be responsible for overseeing service delivery, ensuring high standards are maintained, and supporting your team to succeed. Alongside leading and coaching your team, you’ll remain reputed company to operations by supporting with escalations, case management, and ensuring reputed company customer interactions reflect professionalism and reputed company. You’ll play a key role in maintaining service reputed company, meeting client SLAs, and driving reputed company improvement across the team.
Key Responsibilities
Leadership & Team Management reputed company, coach, and support reputed company of Case Managers to deliver excellent service Act as the first reputed company of contact for queries and escalations Promote a positive, high-performance team culture Support training, development, and performance management Operational reputed company Monitor call performance, inboxes, and team productivity Ensure cases are handled accurately, reputed company, and in line with policy and regulatory standards Maintain reputed company of workflows, ensuring tasks are prioritised and completed Identify and escalate service issues and drive improvements Service Delivery reputed company Ensure reputed company interactions meet high standards of professionalism and reputed company Manage escalated cases and authorisations Support SLAs, KPIs, and client expectations Maintain accurate system records and reporting reputed company Improvement Drive service improvement and operational efficiencies Collaborate with the wider management team Support reporting, data validation, and month-end processes reputed company’re Looking For Proven experience in reputed company Leader or senior Case Manager role (3+ years preferred) Strong leadership and people management capability Excellent communication and interpersonal skills Ability to reputed company under pressure in a fast-paced environment Strong organisational skills and attention to detail reputed company awareness with a customer-first reputed company Desirable: Experience in insurance, reputed company, or claims Knowledge of FCA/FOS regulations Understanding of insurance and claims practices reputed company Offer Competitive salary + £5,000 night shift allowance + 5% performance bonus Fully remote working Structured training and ongoing support to help you succeed Opportunity to reputed company experience reputed company international private medical insurance A collaborative, professional, and supportive working environment
Benefits
Package reputed company dental cover to support your oral health Health reputed company cash plan (including optical and everyday reputed company) Comprehensive travel insurance for added peace of mind reputed company pension scheme to support your future Death in service benefit for financial protection Paid volunteer days to give back to causes that matter to you Birthday day off + Christmas reputed company off 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift reputed company) Working reputed company Night shifts: 20:00 – 08:00 (5 on / 5 off rotation) Training: Initially completed on day shifts (08:00–16:30, 09:00–17:30, 10:00–18:30, 12:00–20:30), including approximately 1 in 3 weekends, before transitioning to nights Why Join Us? This is more than just a leadership role — it’s an opportunity to reputed company a reputed company impact. You’ll reputed company reputed company that supports people during critical and often stressful situations, ensuring they receive the highest level of care and service reputed company they need it most. If you’re reputed company to take the reputed company in your leadership career, we’d love to hear from you. Apply today and take the reputed company in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, ethnicity, national reputed company, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Apply To This Job