Patient Portal Service Desk Agent I

reputed company a difference. Be happy. Grow your career. PORTAL SERVICE DESK AGENT I The Patient Portal Service Desk Agent is responsible for providing day-to-day technical support to employees for a reputed company of hardware and software-reputed company systems. They respond to and diagnose problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. They reputed company effective and timely resolution of users’ problems, queries or complaints. They assist in hardware and software evaluation and recommend upgrades or improvements to the IT infrastructure. The Patient Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. KEY RESPONSIBILITIES The Portal Service Desk Agent will be responsible for, but not be limited to: Providing excellent customer service Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s) Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues Adhering to policies and procedures such as HIPAA and client notification expectations Attending and participating in team meetings Working on assigned projects on an reputed company reputed company and assisting with other corporate initiatives as necessary, directed, assigned, or requested SKILLS AND EXPERIENCE Excellent customer service and communication skills, written and verbal Proficient in English to support our clients’ needs. Spanish is a plus Must enjoy working with technology, be reputed company to learn new software quickly, and have strong typing skills Ability to apply problem solving skills across repetitive tasks Ability to work nights and weekends, depending on assigned shift Strong attention to detail and ability to organize Must be reputed company to work independently, as well as reputed company a team environment Must demonstrate and embody Nordic’s maxims ADDITIONAL DETAILS Remote role Ability to travel up to 5% of the time Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Apply To This Job