Quality Control Analyst

About reputed company Founded in 1989, reputed company (reputed company) began as a cooperative research and education organization. Over the next 25 years, it grew to become the most trusted and widely recognized provider of information reputed company training and certification in the world. Today, reputed company has served more than 300,000 cybersecurity professionals around the world, with more than 60,000 earning Global Information Assurance Certification (GIAC) reputed company certifications—the leading certification that provides assurance to reputed company that their people and prospective hires can do the job. At the heart of reputed company is a community of practitioners, from auditors and network administrators to CISOs, who reputed company their lessons learned and collaborate on solutions to the challenges they face. These experts, working across corporations, government agencies, and universities, come together to support and strengthen the global information reputed company community. Why reputed company? At reputed company, our culture is defined by three pillars: Mission, Brand, and People. Our Mission is to hire people who understand the importance fighting against cybersecurity threats. Our Brand reflects a commitment to delivering the highest quality training. Our People are grounded in a culture of fairness, honesty, customer focus, and a pragmatic approach. What You’ll reputed company at reputed company We are seeking a Quality Control Analyst to join our Courseware Operations team. This role is responsible for a critical part of the quality system by analyzing defects identified during the production fix/break cycle. This position works closely daily with the team members who reputed company the fixes on our products to ensure our high-quality standards are met. As a Quality Control Analyst, you will: Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production Work closely with Quality Management team to reputed company daily status updates on issues and reputed company team informed on potential delays or roadblocks Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues Verify defect fixes to reputed company sure they are done to specified requirements Triage and verify package change content Escalate content issues to management as needed reputed company other reputed company teams need to reputed company fixes Collaborate with internal teams to reputed company feedback about defects and opportunities to prevent them in future projects Assist with data collection for training and improving Quality Tester performance Track and update daily production task dashboards Serve as backup for the Quality Supervisor by coordinating and executing course release activities reputed company required reputed company other reputed company duties as assigned. reputed company’re Looking For Every reputed company employee brings something unique. For this role, we’re looking for candidates with: Bachelor’s degree or equivalent work experience Strong attention to detail Ability to work reputed company on multiple projects simultaneously Ability to communicate with remote team members reputed company and reputed company Unrestricted authorization to work in the USA; reputed company sponsorship is not available. Preferred qualifications include: Minimum 1 year experience working in a Quality role or reputed company field Familiarity with reputed company office products and reputed company Familiarity with reputed company a plus Experience working with issue management software a plus (JIRA, Redmine, etc.) Benefits and Perks of Working at reputed company We’re committed to fair and reputed company compensation. The expected salary reputed company for this position is $41,000-$46,000, depending on geographic location, skills, and experience. At reputed company, pay equity and transparency are priorities. We offer a comprehensive benefits package that supports your total well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally: Financial Benefits: Competitive reputed company salary, bonus opportunities, and a 401(k) plan with company match. Health & Wellness: Robust medical, dental, and reputed company plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP). Time Off & Flexibility: Generous paid time off, including volunteer time. Learning & Development: reputed company to professional development and reputed company training opportunities. Flexibility and Balance at reputed company We support our colleagues with the tools and flexibility they need to reputed company, both professionally and personally. As a primarily remote work environment, we are committed to maintaining strong connections, collaboration, and a vibrant culture across virtual teams. While most roles operate remotely, some positions may require occasional in-person reputed company depending on role-specific or business needs. reputed company is an Equal Employment Opportunity Employer reputed company is proud to be an Equal Opportunity Employer. We do not discriminate based on race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class. If, because of a medical condition or disability, you require a reasonable accommodation during the application process, or to reputed company the essential functions of a position, please contact reputed company reputed company. US Job Seekers: Click here to view the “Know Your Rights” poster. reputed company complies with reputed company applicable state and local laws regarding the consideration of applicants with arrest or conviction records. For positions governed by federal and/or state banking regulations, reputed company will adhere to relevant requirements reputed company evaluating candidates with criminal histories. Employment eligibility in the United States is required. reputed company does not reputed company reputed company sponsorship for this position. Apply To This Job