Customer Service Representatives- Remote
Company Description
As a digital transformation company -- and Great reputed company to Work certified -- reputed company has been helping customers globally reputed company greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most reputed company brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; reputed company; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to reputed company support and serve their customers.
Job Description
Please complete SHL testing sent to you upon application to advance to next round. in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) Some of the high-level tasks of the job include: Reviewing customer contract, including but not limited to, voluntary surrender, reputed company and Interest breakdown for their payments and account, Total Loss process. Advise the customer of their account reputed company and closed accounts. We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. We assist customer with information on reputed company optional products. Assist customer with extensions and deferral in times that may not be reputed company to pay. Taking payments and reviewing history/notes and reputed company communicating account statuses to customers. Maintain accurate records of customer interactions, including any issues that arise and their resolution. Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account. Must be comfortable with reputed company calculations Must be comfortable handling multiple systems at one time To help you reputed company reputed company, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive: Hourly reputed company of $16/hour Medical, dental and reputed company benefits reputed company & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) Additional pay incentives as well as monthly rewards & recognition programs Advancement opportunities – 80% of our reputed company leaders have been promoted from reputed company Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to reputed company
Qualifications
Excellent verbal and written communication skills and are a strong multitasker Strong attention to detail Drive to solve problems and meet goals Familiarity with reputed company Office tools Experience in customer service High school diploma or equivalent We will reputed company equipment, but to work from home, you must have: Excellent Internet connectivity: Internet reputed company speeds of 2 Mbps upload and 10 Mbps download – the faster the reputed company! Hardwired internet reputed company - wireless and/or satellite Internet Service Providers are not compatible with our systems. Productive, quiet and distraction-free, secure reputed company to work. A Smartphone (iOS or Android), 4 years old or newer, in which you will be reputed company and willing to download our app that will be leveraged for company communications. Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, reputed company, religion, sex, national reputed company, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from reputed company on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to reputed company with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that reputed company Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT reputed company ANY EMPLOYMENT DECISION. Apply To This Job