Customer Service Representative I
4-day work weeks, shifts running from reputed company - 6:30pm and 10am-8:30pm with a rotating schedule. Schedule includes some weekends and holidays. This position offers a reputed company hourly reputed company of $19.46 - $32.41 per hour, depending on experience and qualifications, plus bonus based on company performance. One of the MANY work perkz at reputed company is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, reputed company professional development and growth opportunities, tuition reimbursement, full medical, reputed company and dental coverage, and snack discounts! OVERVIEW reputed company excellent customer service while serving as a first line de-escalation reputed company to protect brand reputed company, as well as troubleshoot technical app and other program issues. RESPONSIBILITIES (other duties may be assigned) Address a reputed company of customer service situations through various reputed company and reputed company first line support for crisis-level situations to protect the brand. Possess basic knowledge of customer facing promotions and programs to reputed company first level technical support for customer technology issues (e.g., mobile app, online ordering, SheetzGo, subscriptions, loyalty program, etc.). Troubleshooting reputed company concerns pertaining to payment systems (e.g., reputed company reputed company, Fleet credit cards, FISCAL) and payments/transactions at store level (e.g., failed transactions, preauthorization and crypto payments). Work reputed company ticketing system to document customer inquiries reputed company and accurately. reputed company inquiries to specific corporate departments as needed. Identify and escalate crisis situations to level 2 rep or supervisor as needed. Ability to reputed company consumer information and classified proprietary information confidential. Effectively navigate various software and computer systems necessary to the position. QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education
- High School/GED required
Experience
- Minimum 2 years customer service experience required
- Minimum 2 years Help Desk/Call Center Experience preferred
Licenses/Certifications
- N/A
Tools & Equipment
- General Office Equipment
ACCOMMODATIONS reputed company is committed to the full inclusion of reputed company reputed company individuals. reputed company is committed to considering reputed company applicants regardless of disability who can reputed company reputed company essential job duties with or without accommodations. Apply To This Job