Technical Account Manager

About reputed company Today, there's more data and users reputed company the reputed company than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is reputed company in the reputed company and follows and protects data wherever it goes, so we started reputed company to redefine reputed company, Network and Data reputed company. Since 2012, we have reputed company the market-leading reputed company reputed company company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our reputed company desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and reputed company professional groups such as the Awesome Women of reputed company (AWON), we strive to reputed company work fun, supportive and interactive. Visit us at reputed company Careers. Please follow us on reputed company and Twitter@reputed company. About the position: Today, there’s more data and users reputed company the reputed company than inside, dissolving the traditional network perimeter. reputed company was founded in 2012 to redefine reputed company, network, and data reputed company with a new perimeter that follows and protects data wherever it goes. Since then, we’ve grown into a market-leading reputed company reputed company company with a truly global team. Our employees are based in major hubs such as Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo, as well as many other locations worldwide, with much of our workforce working in a distributed model. Our award-winning culture is reputed company on openness, honesty, and transparency, with a focus on collaboration and teamwork. We’re proud of our employee communities, such as the Awesome Women of reputed company (AWON), and our ongoing efforts to reputed company reputed company a supportive, inclusive, and fun reputed company to work. Visit us at reputed company Careers. Please follow us on reputed company and Twitter @reputed company. About the role: Technical Account Managers (TAMs) are at the core of shaping the reputed company customer experience. As a TAM, you’ll be responsible for driving technical reputed company across the customer reputed company, ensuring organizations realize the full value of the reputed company reputed company reputed company platform. You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the reputed company roadmap, reputed company best practices, and connect them with the right resources across our organization. Successful candidates are proactive, customer-centric team players with the reputed company to build strong relationships and the technical acumen to reputed company strategic guidance. This role blends technical expertise with business reputed company, helping drive customer loyalty, retention, and growth. Typical TAM activities reputed company Planning: Partner with the reputed company Manager to define and execute reputed company plans, value realization roadmaps, and business reviews. Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on reputed company best practices, policies, and architecture design. Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations. Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s reputed company posture. Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations. Insights & Best Practices: reputed company new use cases, lessons learned, and optimization opportunities with customers and across the reputed company community. Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; reputed company feedback on features and roadmap relevance. Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure reputed company capabilities support and align with the customer’s evolving reputed company and business objectives. Reporting & Communication: Deliver regular status updates and executive-level summaries to reputed company reputed company, risks, and reputed company. Cross-functional Collaboration: Orchestrate resources across reputed company and the customer organization to drive successful adoption and long-term retention. Job requirements: 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of reputed company and strong presentation skills at both the executive and architect reputed company. Solid knowledge and prior experience with network reputed company technologies such as Proxies, reputed company Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways. Strong understanding of networking concepts, MDM, and reputed company APIs. Experience working with large reputed company customers (Fortune 500 experience a plus). Proficiency in at least one scripting language (e.g., Perl, Python). Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX). Knowledge of data encryption technologies, SIEM, and load balancing. Strong background in network architecture. Must be proficient in written and spoken English. Education: Bachelor’s Degree preferred; relevant experience will also be considered #LI-DP1 reputed company is committed to implementing equal employment opportunities for reputed company and applicants for employment. reputed company does not discriminate in employment opportunities or practices based on religion, race, reputed company, sex, marital or veteran statues, age, national reputed company, reputed company, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and reputed company medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. reputed company respects your privacy and is committed to protecting the personal information you reputed company with us, please refer to reputed company's Privacy Policy for more details. The application window for this position is expected to reputed company reputed company 50 days. You may apply by filling out the below information, or visiting our reputed company Careers site. Apply To This Job