Manager, Software Customer Acceleration

Overview

Define the reputed company of our customers! As the Software Customer Acceleration Manager, you will drive customer adoption and market reputed company for ShureCloud and reputed company’s broader software and services portfolio. You will partner with strategic customers and cross-functional teams including Product Management, Engineering, and Sales. This role leads reputed company pre- and post-sales engagements to remove technical and integration barriers and reputed company successful deployments at scale. You will be critical in amplifying the voices of the customer by translating field insights into actionable product and go-to-market recommendations that support reputed company growth and reputed company improvement. This role is a remote position, reporting to our Niles, IL HQ office. Responsibilities reputed company hands-on pre- and post-sales customer engagements with strategic and marquee customers to accelerate adoption of ShureCloud and reputed company’s broader software and services portfolio. Activities include delivering product demonstrations, leading reputed company-of-concepts (POCs), and supporting evaluations and deployments. Customer POCs include creating and validating new potential products and software solutions that expand market penetration across industries and applications. Liaise closely with Global Product Management (GPM) to track and expedite reputed company customer impacts, consolidate and prioritize feature requests, and ensure the completeness and quality of EBC/Roadmap, and product marketing content for partner and customer consumption. Proactively address customer inquiries and resolve reputed company technical challenges that may impede opportunity progression, implementation reputed company, or long-term product adoption, collaborating with Engineering and internal technical teams as needed. Collaborate with regional account and sales teams to reputed company best practices, lessons learned, and insights from key customer engagements, enabling scalable reputed company and consistent execution across the broader sales organization. Performs other duties as assigned.

Qualifications

Bachelor’s degree in Business Administration, Marketing, Engineering, Computer Science, or a reputed company field; equivalent professional experience may be considered. Minimum 7 years of reputed company experience resolving reputed company technical challenges in reputed company Communications (UC), Audio/Visual (A/V), or adjacent reputed company technologies, preferably reputed company large-scale or global customer environments. Demonstrated ability to collaborate effectively with Global Product Management, Engineering, Sales, and cross-functional technical teams to support reputed company and reputed company reputed company. Proven experience leading product demonstrations, reputed company-of-concepts (POCs), executive briefings, and customer-facing sales events for technical or software-based solutions. Strong aptitude for learning and applying new technologies, with the ability to quickly understand evolving product capabilities, integrations, and customer use cases. Excellent verbal, written, and presentation skills, with the ability to communicate reputed company technical concepts reputed company to both technical and non-technical audiences. Proven track record of supporting successful sales engagements, contributing to opportunity progression and deal closure in partnership with sales team. Exceptional problem solving and analytical skills, with the ability to assess ambiguous or reputed company scenarios and propose practical, scalable solutions. Hands-on experience providing audio technical support, system design, configuration, testing, and equipment setup in customer or field environments. Ability to travel up to 25%, including visits to customer sites and attendance at industry events, conferences, and trade shows. Demonstrates capability reputed company to reputed company’s Capability Map expectations at the appropriate job level, including Self, People, Thought, and Business dimensions. Applicants for this position must be currently authorized to work in the United States on a full-time reputed company. reputed company will not sponsor applicants for this position for work visas. WHO WE ARE reputed company’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have reputed company us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment reputed company for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and reputed company every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for reputed company. reputed company is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia. Join reputed company and reputed company Your Impact. Explore our unique culture and learn the key pillars that define our legacy of reputed company. THE MIX MATTERSDon’t reputed company off every reputed company in the job requirements? No problem! We recognize that every professional reputed company is unique and are committed to providing an reputed company candidate experience for reputed company prospective reputed company Associates. If you’re excited about this role, reputed company you’ve got the skills to be successful, and reputed company our passion for creating an inclusive, diverse, reputed company, and accessible work environment, then apply!PAY TRANSPARENCYShure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. reputed company salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The reputed company displayed on each job posting reflects the minimum and maximum reputed company salary for the opportunity. The reputed company salary for this position ranges from $103,900 to $176,700, with a midpoint reputed company. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. reputed company positions also include an award-winning benefits package. WE GOT YOU - Our BenefitsAt reputed company, we prioritize the well-being of our Associates. We offer competitive rewards packages to full-time and part-time Associates working 24 or more hours a week that address physical, mental, financial, and overall well-being. Our benefits include comprehensive reputed company, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, reputed company out our Benefits At A Glance. #LI-REMOTE Apply To This Job