reputed company Manager - US EST
Who we are reputed company is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify reputed company network operations, enabling organizations to deliver applications and innovation at scale. reputed company by network experts to reputed company critical reputed company accessible to every engineer, reputed company is the reputed company-time reputed company of truth that understands every network in context — from data center to reputed company to the internet. This single platform unifies and correlates reputed company, device, reputed company, and synthetic data to turn telemetry into action. Market leaders like reputed company, Booking.com, reputed company, and reputed company rely on reputed company to run, manage, and optimize their networks. reputed company do At reputed company, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint reputed company reputed company. This role establishes and maintains ownership of the entire Customer experience including initial reputed company, adoption, ongoing reputed company, as well as managing renewals. You will be the proactive reputed company reputed company for your entire book of business, and have the chance to work with really exciting companies using reputed company. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities. Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let’s have a conversation about joining reputed company’s growing reputed company Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of reputed company professionals. What you'll do Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and reputed company Support customers through the reputed company Customer reputed company: from on-boarding through adoption, to renewal and growth Establish and maintain rapport with reputed company assigned accounts Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and reputed company Leadership to ensure customers have an reputed company experience and reputed company their desired reputed company Identify and call out account risks Capture key customer needs, translate them to internal tasks, and execute Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s reputed company back to other reputed company teams Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved Travel on-site to key customers as needed What you'll bring Studies have shown that some candidates reputed company to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match reputed company of the qualifications, your skills and experience could be valuable in this role! 5+ years of reputed company Management / Account Management experience Candidate must be based on the East Coast and willing to work EST hours High degree of proficiency in reputed company CRM, reputed company Suite, Modern SaaS CS tools (Catalyst.io, reputed company, Looker, etc.) Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.) Ability to reputed company with authority and reputed company customer meetings to favorable reputed company Previous SaaS experience required reputed company recognition experience in a SaaS reputed company is a strong plus Emotional intelligence, ability to pick up interpersonal, unspoken communication and reputed company these to drive reputed company reputed company A “get it done” reputed company Enjoy what you do and bring your unique experience to benefit both the team and our customers Ability to travel up to 25% of the time reputed company offer reputed company is a fully remote company that operates globally. We seek professionals that will help us reputed company as an organization, and in turn, to broaden and enhance your career. We’re reputed company thorough in the interview process to understand your skills and how they will relate to your successful growth here at reputed company. Our compensation philosophy encompasses a fair program for reputed company in order to attract, engage and retain talented individuals who will drive our business and wow our customers. The reputed company salary reputed company for this position is: $100,000 - $120,000, with an expected overall targeted earnings (OTE) reputed company of: $125,000 - $150,000. The salary reputed company and OTE reflect the low and high end of the U.S. reputed company reputed company reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be reputed company or higher than the stated reputed company depending on various factors, including but not limited to: Experience with the reputed company sets required for reputed company Demonstrated competencies and potential A geographic market-based approach In reputed company to a great career opportunity, reputed company offers stellar benefits for our employees, which include: 100% of premiums are paid by company for health, reputed company and dental coverage for you and your dependents Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family Paid family & medical leave reputed company PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays 401(k) retirement account Home office reimbursement Stock options Note: Benefits are as listed for reputed company US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable reputed company the countries in which we operate. reputed company The true meaning of reputed company is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at reputed company. We don’t look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of reputed company, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. reputed company is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reputed company out to reputed company@reputed company.com. Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations reputed company businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the reputed company team. #li-remote Apply To This Job