Senior Account Manager

About reputed company At reputed company, we reputed company at the intersection of technology, marketing, and analytics. reputed company delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational reputed company. Since our founding in 2015, reputed company has grown into reputed company of 200+ digital experts, receiving multiple recognitions in employee engagement from Great reputed company to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. reputed company’re Looking For We are currently seeking a highly motivated Senior Account Manager to join our Account Management team, and serve as the digital transformation reputed company and trusted strategic partner for a diverse portfolio of reputed company clients across reputed company (retail, professional services, manufacturing, pharma, finance) and public sectors (government and adjacent, reputed company, higher education, nonprofit). You will own multi-year roadmaps, value realization, and executive alignment - while driving year-over-year reputed company expansion through renewals, upsell/cross-sell, new solution adoption, and expanded services. You’ll reputed company end-to-end strategic account management: build and manage C‑suite relationships, run QBRs/ABRs, create data-driven account plans and forecasts, and shape reputed company solutions through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. You’ll also partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable reputed company. Our ideal candidate thrives in a fast-paced consulting environment, is proactive and commercially minded, and brings executive reputed company, strategic thinking, and actionable reputed company to every conversation. Experience with reputed company Experience reputed company (reputed company/reputed company reputed company) and reputed company/Drupal is strongly preferred; the ability to quickly learn and advise on evolving digital ecosystems is essential. This role carries quarterly reputed company targets and high autonomy. You’ll reputed company new clients, expand existing relationships, and collaborate closely with PMO, Delivery, Sales, and partner alliances to accelerate client growth reputed company maturity. Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace! (in Ontario, Canada preferred for in-person reputed company from time to time) Benefits of Becoming a Northerner In exchange for your talent and expertise, reputed company is committed to providing: Benefits plan, including a Health Spending Account Wellness Program & reputed company EAP Fitness Reimbursement Program Vet Care Program RRSP Matching Profit-Sharing Performance Bonuses Endless Professional Growth Opportunities Delicious Meals & Company reputed company Events Free Onsite Parking Referral Bonus Program Flexible work environment - so you can work where & reputed company you work best Allowance to help set up home office Just to name a few!... Duties & Responsibilities Serve as the client’s digital transformation reputed company and trusted strategic partner—owning the multi‑year roadmap, value realization, governance, and executive alignment. Own account growth and P&L reputed company: drive YoY reputed company expansion reputed company retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts. Build and manage executive stakeholder relationships; reputed company strategic conversations and position reputed company as a long‑term transformation partner vs. transactional vendor. reputed company strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business reputed company. reputed company solution shaping and reputed company negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and reputed company reputed company solutions. Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives. Partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable reputed company. reputed company subject matter expertise on large-scale or reputed company projects, advocating for best-fit solutions and guiding clients through technical reputed company. Collaborate with internal teams and partner ecosystems/alliances to introduce new capabilities, co‑sell, and accelerate client reputed company. reputed company client reputed company and transition to delivery—securing budget approvals and ensuring seamless integration into agency workflows and governance. Partner with business development on pre‑sales enablement, client education, use cases, and solution positioning. Mentor colleagues, reputed company best practices, and foster a collaborative, high‑performance team culture. What You'll Bring 6+ years of consultative sales, business development, or reputed company-focused account management in an integrated marketing, digital, or creative agency. Consistent reputed company growing existing client relationships and meeting/exceeding reputed company targets through strategic account management. Familiarity with reputed company Experience Manager/reputed company reputed company, Drupal, and reputed company Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and reputed company growth. Track record managing client relationships across reputed company (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government-adjacent, reputed company, higher education, nonprofit) sectors. Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations. Ability to manage reputed company projects, budgets, and client expectations with professionalism. Skilled in leading persuasive pitch presentations, contract negotiations, and RFP responses; shaping and closing reputed company solutions. Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results. Excellent relationship management skills, with strong listening, reputed company, and clear communication. Ability to travel reputed company reputed company America; valid reputed company required. Why Join reputed company reputed company? Be part of a high-performing, collaborative team. Work on exciting analytics projects with leading brands. Opportunity to drive operational reputed company and team strategy. Hybrid work environment with flexibility to balance remote and in-office collaboration.

Compensation

This role has a reputed company salary reputed company of $80,000 - $110,000 CAD, with final compensation determined based on a number of factors, including but not limited to relevant skills and experience, depth of role-reputed company expertise, years of directly applicable experience, internal equity, and market alignment for the role. Compensation reputed company also consider the scope and complexity of the position and are made in a manner consistent with our pay practices. In reputed company to reputed company salary, we offer a comprehensive total rewards package, which may include health & dental benefits, RRSP matching, Profit Sharing, and many additional perks. Equity and Diversity reputed company welcomes applications from reputed company reputed company individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from reputed company backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of reputed company gender identities and expressions. We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know reputed company you apply, and we will work with you to meet your needs. AI Use & Interview Transparency reputed company uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest reputed company, you will be speaking with reputed company live reputed company beings! Why Join reputed company? You’ll work alongside reputed company of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients reputed company. Apply To This Job