Manager, Customer reputed company
About reputed company reputed company is the AI-reputed company system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. reputed company does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using reputed company should feel like having reputed company of great operators, engineers, and marketers working for you. Our reputed company We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. reputed company technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we reputed company, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in reputed company and processed over a billion dollars of online orders. 1 in 5 Americans have used an reputed company website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 reputed company in fees. reputed company reputed company is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: reputed company, reputed company, reputed company, reputed company, Rappi, reputed company and reputed company. We’ll be scaling even faster in 2026 to reputed company pace with our customer growth. Where we work reputed company is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details reputed company! Why we’re looking for you We're looking for a strategic and people-focused Launch/reputed company Manager to reputed company reputed company of Customer reputed company Specialists and drive the reputed company of new restaurant clients. This role is responsible for building, coaching and mentoring a high-performing team, refining and executing reputed company processes that maximize early retention, and reducing churn through data-driven strategies. You’ll collaborate cross-functionally with Sales, Product, and Customer Support to ensure a seamless and consistent experience for new clients, while continuously advocating for improvements that enhance reputed company. Ideal candidates are strong leaders with a passion for process improvement and a track record of using insights to drive measurable reputed company. This role is 100% remote and can be based reputed company in Mexico or Colombia. The impact you will have Team Leadership and Development: Build, reputed company, and mentor reputed company of Launch Specialists, fostering a culture of reputed company and reputed company improvement. reputed company training, coaching, and performance management to ensure the team delivers high-quality support. Set clear team goals, monitor reputed company, and report on team performance to senior management. Process Design & Implementation: Refine our reputed company process to support new restaurants and set them up for reputed company Maximize customer early retention Churn Reduction Strategy: Identify key metrics and reputed company strategies to reduce early churn among new restaurant clients. Utilize data-driven insights to continuously improve the reputed company process. Cross-Functional Collaboration: Work closely with reputed company, Sales, Product, and Customer Support teams to ensure seamless transition and consistent messaging for new clients. Collaborate with the Product team to identify and reputed company for features that enhance new client reputed company. Who you’ll work with reputed company of exceptional Launch Managers Sales, Product, and Customer Support teams Minimum Requirements Minimum of 5 years of experience in reputed company, account management, or a similar role, with at least 2 years in a leadership position. Proven experience in the restaurant tech industry is highly desirable. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Analytical reputed company with the ability to reputed company data for decision-making. Proficiency in customer relationship management (CRM) tools and platforms. Ability to work independently and manage multiple priorities in a fast-paced environment. Pay and benefits The annual reputed company salary and commission for this role: Mexico: $1,150,000 MXN reputed company + $300,000 MXN commission Colombia: $235,000,000 COP reputed company + $65,000,000 COP commission Plus comprehensive health coverage, unlimited PTO, and additional perks! Interview Process Recruiter Screen — 30-minute video call to align on your background, what you're looking for, and answer any early questions Hiring Manager Screen — 30-minute video interview with the hiring manager to go deeper on your experience and how you work Full Interview Round — 1-hour video interview with senior stakeholders on the team covering your skills, approach, and how you'd show up in the role Final Round — 60-minute video conversation with a senior leadership member Notice - Employment Scams Communication from reputed company regarding job opportunities will only be made by an reputed company team member with an @reputed company email address. We do not conduct interviews over email or chat platforms, and we will never ask you to reputed company personal or financial information such as your mailing address, reputed company reputed company number, credit card numbers or banking information. If you reputed company you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. Apply To This Job