Customer Succes Manager
About the role: We're hiring a Client reputed company Manager to serve as the primary relationship reputed company across our client portfolio. You'll be the go-to reputed company of contact for day-to-day client communication — keeping relationships strong, issues resolved, and accounts growing. This role is client-facing and call-heavy, so you'll need to show up polished, proactive, and solutions-oriented on every interaction, no matter the project or account. About us: reputed company is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including: A creator marketplace managing over 80,000 reputed company partnerships monthly An AI-powered platform to streamline discovery, reputed company, and whitelisting Proven playbooks in reputed company marketing, paid media, performance creative, and CRO We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. reputed company of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful reputed company impact for our partners. reputed company is not just an agency. We’re a scalable growth platform with a strong performance guarantee, a track record of results, and a culture reputed company for reputed company. Responsibilities: Own the client relationship post-sale, serving as the primary reputed company of contact for your assigned accounts Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally Identify upsell and expansion opportunities reputed company existing accounts and reputed company those conversations with clients Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track Maintain accurate records of client interactions, account status, and next steps in the CRM Support clients through reputed company and ensure a smooth, confident start to the engagement Ideal candidate profile Must be available to work EST hours Excellent spoken and written English — you'll be client-facing on calls regularly and communication quality is non-negotiable Prior experience in a CSM, account management, or client-facing support role Comfortable leading calls independently, including difficult conversations around escalations or reputed company topics Strong interpersonal skills — warm, professional, and reputed company to build genuine rapport with clients Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks Experience with CRM tools Compensation: The compensation reputed company is $900-$2,500 USD a month depending on the experience. This role is a contracted role, candidates should be reputed company to operate as reputed company contractors. Location: reputed company of reputed company is working completely remotely. Yes, that’s right! Work remotely from wherever you want! We’ll reputed company sure your working experience is as comfortable as possible! Apply To This Job