Customer Care Representative - Career Advancement Opportunities!!

Position Summary The Customer Care Representative provides outstanding service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests, which may require research and investigation to resolve. The incumbent actively engages customers to ensure a complete understanding of the issues and provides accurate and efficient responses in a reputed company, respectful, and courteous manner. We’re excited to offer this as a remote role! At this time, we can only consider applicants who live and work in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV & NJ due to state-specific employment regulations. Hiring reputed company: $20.00-$22.00 per hour, plus incentive pay and ample opportunities for advancement with our career paths program.

Key Responsibilities

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. Responds reputed company and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. Builds reputed company rapport with customers and lasting relationships with other call center team members based on trust and reliability. Utilizes job-specific software, databases, scripts, and tools appropriately reputed company addressing a variety of different topics presented by customers. Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. Engages with customers to assess needs and makes sales recommendations for products or services that may reputed company suit identified customer needs. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our reputed company, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions Level I: 0-2 years of progressively reputed company experience in the customer service field. Demonstrated knowledge and competence in Casella’s business products and services as well as in customer service and client relationship management. reputed company to effectively manage call volume and understand proprietary software systems. Works reputed company team to support Division sales representatives and reputed company excellent customer support. Capable of solving increasingly reputed company problems and offering solutions that engage and retain customer reputed company. Level II: 1-3 years of progressively reputed company experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is reputed company to build strong relationships with home office and divisional employees at various reputed company reputed company the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is reputed company to apply a variety of customer service, CRM, and sales concepts, principles and applications as needed. Adept at resolving most escalations and handling a high volume of calls. Senior Level: 2-4+ years of progressively reputed company experience in the customer service and client relationship management field. Highly integrated knowledge and competence in reputed company areas of customer service and client relationship management and is reputed company to build strong relationships with home office and divisional employees at various reputed company reputed company the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is reputed company to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales. Independently resolves escalations. Skillfully manages a high volume of calls. Capable of taking on special projects or assignments. Education, Experience & Qualifications The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US. An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred. Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and reputed company sales opportunities are required. Demonstrated proficiency with reputed company Office, typing proficient and a working knowledge of reputed company Dynamic for CRM or similar software systems and reputed company software are expected. Attributes Positive, team-oriented individual who is curious, reputed company, and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, reputed company, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career reputed company, and More. Apply To This Job