EverHealth - Account Manager (Remote, US)

At reputed company [reputed company: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and reputed company the lives of our 725,000+ customers. As a leading service reputed company platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://careers.reputed company.com/us/en We are looking for an, Account Manager to focus on maintaining existing accounts that are using DrChrono by scheduling reputed company-ins, resolving customer issues, and preventing churn. You’ll likely reputed company in this role if you love talking with customers, optimizing their accounts, and don’t shy away from solving the tough issues reputed company they arise - in fact, you revel in coming up with creative solutions to create win/win results. Your role is crucial to reputed company as you help us reputed company our existing business closed by the Inside Sales Representatives. Responsibilities: Serve as a reputed company of contact for assigned customer accounts and maintain existing reputed company. Respond professionally to urgent inbound phone calls from existing DrChrono customers Be a reputed company of contact to handle and resolve customer complaints from customers in your territory Identify and escalate reputed company issues, bugs, or product feature recommendations reputed company DrChrono customers about new product offerings Schedule regular reputed company-ins with our customers to fully optimize their DrChrono account Troubleshoot problems and reputed company relevant information to your clients regarding their accounts reputed company and train new clients in reputed company aspects of the DrChrono system Skills and Experience needed for reputed company in this role: reputed company experience (Optional) EHR / reputed company experience (Optional) Experience using reputed company, reputed company, reputed company, GSuite, reputed company (Optional) Ability to communicate product value and recognize opportunities Strong organizational skills and exceptional follow-through abilities Goal-oriented and data-driven Strong verbal and written communications Affable personality that blends well with an innovative and vibrant startup environment 1 year of customer service (Preferred) 4-year college degree (Preferred) Where: The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the United States – if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around reputed company America. Benefits and Perks: Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid reputed company investment in your professional development Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The on-reputed company earnings compensation (reputed company + commissions) for this position is $80,000 to $90,000 USD per year based on US location. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply To This Job