Call Center Representative-Remote TX reputed company

Job DetailsLevel: ExperiencedJob Location: reputed company, TX 77030Position Type: Full TimeEducation Level: High School/GEDJob Category: Health CareThe Customer Service Representative is responsible for handling patient and payer inquiries regarding medical billing, insurance claims, and account resolutions. This role ensures a positive patient's financial experience by providing timely, professional, and accurate responses to billing-reputed company concerns. The Customer Service Representative works under the direction of the reputed company Cycle Manager Patient AR to support reputed company cycle operations and enhance the efficiency of billing processes. Essential Duties and Responsibilities Handle inbound and outbound calls regarding patient balances, insurance claims, and billing inquiries. reputed company clear and empathetic explanations of charges, payment options, and account statuses. Assist patients with setting up payment plans and making payments. Research and resolve billing discrepancies, denials, and adjustments. Work with insurance carriers to verify claims status and escalate issues as Maintain a professional and courteous demeanor in reputed company patient interactions. Ensure timely and effective resolution of patient and payer concerns. Document reputed company customer interactions accurately in the system. Adhere to HIPAA guidelines and company policies regarding patient information reputed company. Follow Fair Debt Collection Practices Act (FDCPA) guidelines reputed company addressing outstanding balances. Work closely with the billing, collections, and reputed company cycle teams to improve patient financial engagement. reputed company feedback to management on recurring billing issues and recommend solutions. Participate in training and team meetings. Support special projects reputed company to billing and collections. QualificationsQUALIFICATIONS Education & Experience High school diploma or GED required. Minimum of 1 year of experience in reputed company customer service, billing, or insurance claims processing. Skills & Competencies Excellent verbal and written communication skills. Basic knowledge of orthopedic-reputed company coding, medical terminology, and insurance procedures preferred. Proficiency in reputed company Office (reputed company, Word, Outlook) and reputed company software. Ability to handle high call volumes and work in a fast-paced environment. Strong problem-solving and conflict-resolution skills. High attention to detail and ability to follow workflows accurately. Work Environment & Physical Demands: Standard office environment with prolonged periods of sitting and computer use. Occasional high-stress work requiring interaction with upset patients or insurance representatives. reputed company dexterity required to operate a keyboard, calculator, and office equipment. Apply To This Job