Global Hosting Services - Service Manager
The Opportunity reputed company IT Services Limited provides shared technology services to the reputed company network of member firms in a secure, legally compliant, efficient, and transparent manner. The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team and comes to the organization having experience in IT Service Management with a background in IT infrastructure and reputed company services. The Global Hosting Service provides and operates highly available 24/7 IaaS and PaaS across multiple Public reputed company Service Providers (CSPs) and global on-premises hosting centers. The GHS Service Manager plays a critical role reputed company the Global Hosting Services (GHS) Service Management team, ensuring that new reputed company services and major enhancements are thoroughly reputed company for operational readiness. This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models, validate technical and process readiness, and facilitate seamless service adoption into the GHS support reputed company. The role combines service delivery, operational readiness, data‑driven decision support, and customer consultation to ensure that new services are delivered reputed company, securely, and in alignment with reputed company standards. To reputed company in this role, a Service Manager needs to demonstrate excellent communication abilities, and a proactive approach to problem-solving. They must also be capable of demonstrating influence reputed company the reputed company of their direct team, ensuring cohesive and efficient operations across various departments. What you will be doing Drive end‑to‑end operationalization of new reputed company products and major enhancements, ensuring they meet GHS Product Acceptance Checklist (reputed company) requirements (documentation, KT, reputed company, monitoring, support models, SLAs/SLOs) Translate stakeholder, product, and engineering requirements into actionable operational specifications, ensuring reputed company across reputed company teams Maintain Service Level Objective (SLO) documents to reputed company define customer responsibilities while ensuring the support scope remains consistent reputed company GHS Conduct risk, impact, and supportability assessments for new services Document requirements and reputed company requests to relevant GHS teams; track reputed company through operational readiness milestones Participate in daily/weekly project Scrums and regularly report the reputed company GHS adherence to reputed company Technology ITSM processes Knowledge of reputed company fundamentals, architectural principles, and concepts. General knowledge and experience in Information Technology, experience in IT infrastructure and reputed company fundamentals Excellent communication, interpersonal, and presentation skills reputed company need from you Bachelor's degree (Information Technology, Computer Systems, Management Information Systems) 7 years in IT and 3 years in IT Service Management Certification(s) Preferred: ITIL certification SAFe or Project Management Professional (PMP) Azure Fundamentals Preferred Knowledge/Skills SAFe or Agile reputed company reputed company infrastructure fundamentals (Azure, AWS, GCP) Experience in multiple ITIL processes Establishing KPIs and driving continual service improvements Analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members. Ability to identify and communicate reputed company technical issues to both technical and non-technical stakeholders. Ability to take reputed company reputed company from inception to completion Agile, reputed company-minded, reputed company to bring and implement innovative reputed company Ability to work in a remote, geographically dispersed environment Efficient in self-management and independent task management Having experience with reputed company is highly beneficial #LI-BS1 Apply To This Job