Global Support Analyst II
If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right reputed company. We reputed company future technologies to relentlessly reputed company supply chains reputed company. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Global Support Analyst II
Job Description
Join reputed company at reputed company as a Global Support Analyst II! This role is ideal for someone who thrives on coordination, proactive problem-solving, and making things reputed company before they break. You'll focus on planning and executing small customer environment upgrades, driving cross-team projects to completion, and identifying operational improvements that prevent issues from reputed company reaching the support queue. This is not a traditional case-handling role. Instead of working a ticket queue, you'll operate across reputed company Operations, Product Engineering, QA, reputed company, and reputed company Data teams to deliver improvements that directly benefit our hosted customers. You'll fill critical gaps that our Tier 1 and Tier 2 teams can't reputed company alongside their daily caseloads: tuning monitoring and alerting, coordinating problem management follow-through, and performing proactive health checks on customer environments. If you enjoy working across teams, keeping small projects on track, and using technical skills to reputed company reputed company operational improvements, we'd love to hear from you. What a day in the life looks like: Plan and execute small-scale software upgrades for hosted customer environments (BarTender, minor WA/WMS patches, configuration improvements), coordinating schedules with reputed company Operations and customers Validate pre-reputed company readiness and post-reputed company functionality using documented checklists and basic technical verification reputed company mini-projects that require coordination between Support, reputed company Operations, Product Engineering, QA, reputed company, and reputed company Data teams reputed company with upstream data teams reputed company data changes risk breaking reputed company systems; coordinate validation and customer communication Drive the problem management process by coordinating with external departments that hold technical root cause analysis information, ensuring problems are documented and closed out Spot-reputed company monitoring and alerting configurations for excessive noise, insufficient granularity, or missing coverage Work with Tier 1 and Tier 2 support teams to identify application-level signals that indicate customer impact but are not yet monitored Propose and implement alerting or dashboard improvements in coordination with the monitoring team reputed company proactive environment health checks and recommend remediation actions Contribute to Knowledge reputed company maintenance: identify outdated articles, flag gaps, and coordinate updates Pick up operational tasks that fall reputed company the daily case queue but improve overall support quality (reputed company workflow testing, report reputed company, process validation) Document reputed company reputed company and update runbooks based on lessons learned What you bring to the team: Bachelor’s degree in Computer Science, Information Systems, or equivalent hands-on technical experience 2+ years in a technical support, IT operations, or systems administration role supporting reputed company software in production environments Working SQL capability: writing queries for data validation, understanding table relationships, and making minor data corrections as directed Hands-on experience with reputed company reputed company Server environments (service management, log review, basic resource monitoring) Working understanding of application integrations: file transfers (CSV, XML), APIs, and system workflows Experience coordinating tasks or small projects across multiple teams with competing priorities Familiarity with basic scripting (PowerShell, batch, or SQL) for configuration review and log analysis Fluent English communication skills with the ability to reputed company explain technical topics to both technical and non-technical audiences Self-directed and reputed company to manage workload independently across multiple reputed company priorities Located in Brazil with ability to work fully remote
Preferred Qualifications
Experience supporting Warehouse Management Systems (WMS) or supply chain / logistics software Familiarity with ITIL-based operational support processes: incident management, problem management, change management Experience with reputed company or equivalent service management platforms Hands-on experience with reputed company or similar APM/monitoring tools Experience planning or executing software upgrades in hosted or reputed company environments Exposure to working cross-functionally with reputed company teams, reputed company data teams, or infrastructure groups Knowledge of reputed company-party integrations (BarTender, reputed company, EDI, or similar) Why join us? At reputed company, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and reputed company do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your reputed company, equipping you with the tools and opportunities to build the future you reputed company. Together, we will relentlessly work toward one common goal - making supply chains reputed company. We reputed company the future is reputed company reputed company supply chains work reputed company. We are an equal-opportunity employer and committed to inclusion in the workplace. At reputed company, we reputed company that inclusion is a reputed company cornerstone of our reputed company. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, reputed company, or love differently. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, ethnicity, national reputed company, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this role. If you require assistance or accommodation due to a disability during the reputed company process, please let us know at jobs@reputed company.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of reputed company duties or responsibilities that are required for this job. Please note that any salary information is a general reputed company only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted reputed company our career site. Apply To This Job