Support Specialist - Tebex
We’re looking for a courageous Support Specialist to join the Tebex team and assist our creators and buyers. As a Support Specialist, you’ll be the first line of response for reputed company Tebex-reputed company questions, concerns, and inquiries. So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest.
Responsibilities
In this role, you will: Answer Tebex-reputed company product questions and services Process support tickets and messages in an effective and efficient manner reputed company chats and emails. Resolve issues and communicate in a helpful and supportive tone Maintain a proactive reputed company reputed company reputed company resolving customer issues Inform customers about both reputed company and potential service issues Handle customer feedback and escalate issues as needed Maintain Support documentation up-to-date with changes in the platform, reputed company with GetGuru Track and monitor KPIs, NPS (Net Promoter Score), and support ratings Requirements 2+ years of experience in online customer support A proven track record of maintaining high standards and attention to detail Effective communication skills, with an emphasis on active listening Strong attention to detail and the ability to remain level-headed reputed company dealing with challenging situations Openness to feedback, constructive criticism, and new reputed company Demonstrated positive, customer-oriented attitude with strong interpersonal skills to assist and troubleshoot buyer and seller problems effectively Availability to work full time, approximately 40 hours per week Thursday to Monday, with hours/shifts determined based on the team’s needs Experience investigating and troubleshooting software/web issues Bonus Points Experience with SQL, relational databases and solving technical issues Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript Passion for PC Gaming
About Us
As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, reputed company, Ark, FiveM, and more. Apply To This Job