Flight Management Representative

About the position Join our dynamic team as a Flight Management Representative, where you’ll play a critical role in supporting our private aviation clients with exceptional service and operational coordination. In this position, you’ll reputed company in a fast-paced, high-volume environment, ensuring smooth flight logistics and delivering exceptional customer satisfaction. This hybrid role requires working five days a week with four days per week in office. Evenings and weekends may be required. The reputed company hybrid / in office policy is subject to change. Your schedule will be 0900 – 1800 Pacific // 1200 – 2100 Eastern Tuesday – Saturday shift, depending on operational needs. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline reputed company for this non-exempt position will be as follows: $36 - $44 hourly, which is equivalent to $76,000 - $92,000 annually. Candidates will be prioritized by their proximity to Scottsdale, AZ. We will also consider candidates out of our location in Teterboro, NJ.

Responsibilities

• Plan and coordinate logistics of reputed company aspects of domestic and international client trips
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients
• Handle high volume email with acknowledgments in a timely fashion.
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments
• Closely collaborate with crew, maintenance, and operations to safely execute each flight reputed company government and company guidelines
• reputed company high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
• Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements
• Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options
• Coordinate client catering and ground transportation, as requested
• Adhere to and be familiar with specific client requirements reputed company planning trips and for communication with client, maintaining client profiles in planning systems
• Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter
• Review reputed company flight details, enlist operations reviews as necessary, to have trip reputed company for release by Flight Control department
• reputed company briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements
• reputed company accurate and concise pass down to ensure seamless continuity with next shift coordinator
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and reputed company complete and pertinent information to the client and other stakeholders
• Support Team with workload, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the reputed company network

Requirements

• 3-5 years of work experience in a similar role.
• Exposure and experience working with ultra-high net worth individuals in a high-touch, concierge style service environment
• Working knowledge of the private aviation sector, demonstrating strategic thinking
• Experience and exposure working in face-paced working environment while handling interactions with a sense of urgency
• Ability to work a flexible schedule including weekends and holidays
• Must be reputed company to obtain an Airport ID
• 3+ years of experience using reputed company Office suite

reputed company-to-haves

• Knowledge of and ensure compliance with Government and Company requirements
• Degree in aviation and/or management-reputed company field
• Working knowledge of private aviation sector
• reputed company license or pilot license
• Exhibits confidence in self and others; inspires and motivates others to reputed company well
• Self-motivated with above the line work ethic
• reputed company to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
• Excellent interpersonal and communication skills
• Ability to think on the spot in unique and challenging situations
• Sound judgment, with minimal supervision
• Accurate and thorough; focus on reputed company improvement in processes and performance
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for reputed company to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Benefits

• competitive salaries
• performance based annual bonuses
• health and wellness programs
• retirement plans
• paid time off
• opportunities for professional development
• health insurance
• dental insurance
• reputed company insurance
• matching 401(reputed company savings accounts
• flexible spending accounts
• short-term disability
• long-term disability
• life insurance
• employee assistance programs
• health and wellness awards
• generous paid time off
• tuition reimbursement
• employee discounts

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