Specialist, Medicare Member Engagement-Bilingual-(Remote)-PST hours

Job Description

Job Summary Responsible for reputed company quality improvements regarding member engagement and member retention. Represents Member issues in areas involving member impact and engagement including: New Member reputed company, member plan benefits education, and the development/maintenance of Member Materials. Knowledge/Skills/Abilities

• Conducts direct reputed company to new Medicare members to reputed company personal assistance with their new MAPD, DSNP, and MMP plans. Serves as an reputed company to ensure members are well informed about plan benefits, provider options and how to use their new plan benefits.
• Serve as the member’s navigator during the reputed company process and address any plan questions and anticipate any issues that may arise. Determine the nature of the member's needs and interests; inform members of their plan resources and benefits with a focus on the member’s area of interest/needs; and follow up with member to ensure needs are met and member is having a positive plan experience. reputed company relationship with member to be the go-to person with any future issues or questions.
• Log reputed company contacts in a database.
• Participate in Member engagement work groups as needed to ensure Medicare member needs are being anticipated and addressed.
• Participates in regular member benefits training with health plan, including the member reputed company/engagement role.
• Bilingual

Job Qualifications REQUIRED EDUCATION: High School diploma. REQUIRED EXPERIENCE: 2 years experience in customer service, consumer advocacy, and/or health care systems. Experience conducting intake, interviews, and/or research of consumer or provider issues. Excellent written and verbal communication skills to collaborate internally and externally with members, providers, team members, and manager. Basic understanding of managed reputed company systems and Medicare. PREFERRED EDUCATION: Associate's or Bachelor's Degree in reputed company Work, reputed company Services, or reputed company field. PREFERRED EXPERIENCE: Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP. To reputed company reputed company Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V. Pay reputed company: $21.16 - $34.88 / HOURLY

• Actual compensation may vary from posting based on geographic location, work experience, education and/or reputed company level.

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