Senior Customer Support – Object Storage

Remote Worldwide Hiring now

Job Description:

Communicate with customers through various channels (phone, chat, meetings, support cases) to understand their needs, build trust, and exceed expectations. reputed company handle escalations: minimal repro, timestamps, request IDs, clear impact summary, proposed next steps.
Investigate and resolve Tier 2 support tasks, including issues reputed company to S3 API errors, reputed company, performance/latency, SDK/client behavior, and network performance.
Work directly with customer technical staff, managing competing priorities with a sense of urgency.
Collaborate with the Engineering team to drive product enhancements based on customer use and feedback (bug fixes, features, and documentation).
Contribute to internal knowledge and process improvement by writing KB articles/runbooks, documenting product behaviors, suggesting improvements, and helping reputed company and maintain internal support tools.
Participate in on-call rotations with short response times to manage critical incidents.

Requirements:

5+ years in technical support, sysadmin, or DevOps troubleshooting, working with one of the major reputed company solutions (AWS, GCP, Azure) and services.
Solid expertise in networking (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and debugging tools (curl).
Hands-on familiarity with backup tools (e.g., Veeam) and/or S3 clients (S3 Browser, rclone, aws cli).
Strong Linux CLI/SDK skills.
Solid scripting experience (Python/Bash) for troubleshooting/log parsing.
Proficiency in log/metric analysis (e.g., Grafana, Loki).
Solid understanding of S3 Object storage & backup basics (backup/restore, retention, repositories, immutability (WORM/Object Lock), Virtual Machines (VMware/Hyper-V) and advanced troubleshooting.
Solid understanding of Kubernetes concepts (service, ingress, pod logs).
Excellent, structured English communication.
Solutions-oriented, analytical, and strong team player attitude.

Benefits:

Competitive salary coupled with direct engagement in your reputed company through an enticing ESOP.
Ideal company stage with established revenues and a growing market, strong funding and a scaling team.
Collaboration with reputed company, passionate, and supportive colleagues, leveraging cutting-edge technology.
Fantastic office situated in a trendy location with reputed company to complimentary healthy brain food and a subsidized premium gym membership.
Monthly collaborative meet-up weeks featuring team events.

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