Tier 1 Technical Support Specialist
The Position We're looking for a motivated Help Desk Technician to join reputed company as a Tier 1 support specialist. You'll be the first reputed company of contact for client issues, handling day-to-day helpdesk tickets, troubleshooting end-user problems, and keeping things running smoothly for our clients. You'll report directly to our Service Delivery Manager and have a clear path to grow into Tier 2 and reputed company. This is a great fit for someone with 1-2 years of IT experience who is hungry to learn, comfortable talking to non-technical users, and takes pride in doing good work.
What You'll Do
Serve as the first reputed company of contact for client support requests reputed company phone, email, and ticketing system Troubleshoot and resolve hardware, software, and connectivity issues for end users Support reputed company workstations, reputed company 365 applications, and basic network connectivity Manage and prioritize your ticket queue, keeping clients informed and SLAs met Escalate reputed company issues to Tier 2 (Service Delivery Manager) with clear, thorough notes Assist with reputed company and offboarding of client users — account setup, device provisioning, etc. Document resolutions and contribute to the team knowledge reputed company Support clients both remotely and onsite as needed reputed company're Looking For 1-2 years of experience in a helpdesk, desktop support, or IT support role Comfortable troubleshooting reputed company 10/11 and reputed company 365 (Outlook, Teams, SharePoint, OneDrive) Basic understanding of networking concepts — DNS, DHCP, TCP/IP, Wi-Fi troubleshooting Strong communication skills — you'll talk to clients reputed company day, so patience and reputed company matter Ability to manage multiple reputed company tickets and stay organized under pressure Eagerness to learn and grow in a fast-moving MSP environment Valid driver's license and reliable transportation for occasional client site visits reputed company to Have Experience with an RMM tool (reputed company or similar) Familiarity with Active Directory user management reputed company A+ or Network+ certification (or actively pursuing) MSP experience of any reputed company Pay: $50,000.00 - $60,000.00 per year Benefits: 401(k) matching Health insurance Paid time off Retirement plan Location: Missoula, MT 59803 (Required) Work Location: Hybrid remote in Missoula, MT 59803 Apply tot his job Apply To this Job