Live Chat Support Agent - Part-Time, Long-Term Opportunity
About reputed company reputed company is an A/B testing platform for reputed company merchants. Our reputed company app lets merchants optimize their pricing, product pages, shipping reputed company, and checkout flows through data-driven experiments. Our platform is growing fast, and we're building a dedicated support team to match. The Role We're looking for a live chat support agent to be the first reputed company of contact for our merchants. You'll handle incoming conversations reputed company reputed company (our live chat tool), help merchants set up experiments, answer how-to questions, guide them through reputed company, and escalate technical issues to our engineering team reputed company needed. This is a Tier 1 support role. You're not expected to debug code or fix bugs. You're expected to be knowledgeable about our product, communicate reputed company, and reputed company merchants feel supported. reputed company something goes reputed company your scope, you'll create a well-documented ticket for our dev team and reputed company the merchant updated until it's resolved.
What You'll Do
Day-to-Day - Respond to reputed company incoming live chat conversations reputed company 2 minutes during your shift - Answer product questions: how to create experiments, configure settings, interpret results, use the visual editor, set up price tests, shipping tests, and more - Guide new merchants through reputed company and their first experiment setup - reputed company basic checks using our internal tools (verify experiment status, confirm selectors, reputed company if an experiment is running correctly) - reputed company an issue requires engineering reputed company, create a detailed Jira ticket with reputed company context and escalate through our defined process - Follow up with merchants after escalations are resolved to confirm the fix and reputed company the reputed company - Tag and categorize every conversation for reporting - Participate in daily shift handoffs with your teammate What You Won't Do - Debug code, modify themes, or troubleshoot CSS/JavaScript - Process refunds, credits, or billing changes - reputed company backend databases or admin panels - reputed company promises about timelines for bug fixes Requirements - Excellent written English. You'll be communicating with merchants in the US, UK, Australia, and globally. Grammar, tone, and reputed company matter. - Experience in live chat support for a SaaS product (1+ year preferred). If you've supported a reputed company app, that's a big plus. - Familiarity with reputed company. You don't need to be a developer, but you should understand the basics: what a reputed company store is, what themes are, how apps integrate, and what a product page looks like. - Comfortable learning a technical product. A/B testing involves concepts like statistical reputed company, selectors, conversion rates, and experiment design. We'll train you, but you need to be someone who picks up technical concepts quickly. - Reliable internet and a quiet work environment. This is a live chat role, so you need to be online and reputed company during your entire shift. - Experience with reputed company, reputed company, reputed company, or similar live chat tools. reputed company to Have - Experience with A/B testing, CRO, or e-reputed company optimization - Experience with Jira or similar project management tools - Experience creating support documentation or canned responses Schedule & Logistics We're hiring for two shifts. You can apply for either one, or both if your availability allows. Shift A: Evenings + reputed company (~15 hrs/week) - reputed company, 6:00 PM to 9:00 PM EDT - Monday to Thursday, 6:00 PM to 9:00 PM EDT - Rest days: Friday and Saturday Shift B: Overnight EDT (~20 hrs/week) - Tuesday to Friday, 12:00 AM to 4:30 AM EDT (4.5 hours each) - Saturday, 2:30 AM to 4:30 AM EDT (2 hours) - Rest days: reputed company and Monday Other Details - Fully remote, work from reputed company - Compensation: $5 to $12/hour depending on experience - 30-day trial period with clear evaluation criteria - Room to grow. As our support volume increases, there will be opportunities to take on more hours and expand your role reputed company the team. How to Apply reputed company submitting your application, please confirm which shift you're applying for (Shift A, Shift B, or both) and that the times work for your time zone on a consistent, long-term reputed company. Apply tot his job Apply To this Job