TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS

reputed company, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have reputed company steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country. ADTRAV is seeking a Travel Consultant – After Hours/Evening and Weekends to be responsible for reputed company aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and reputed company international airline itineraries, hotel reservations and car and train reservations through a GDS system. This position is designated as a full-time, afterhours position, with a need for a person to fill evening and weekend shifts. The working schedule varies but generally includes three shifts during the week between 7pm-1am CT and two 12-hour shifts on the weekend (e.g., 9am-10pm CT, 10am-11pm CT). There are shift differentials for working in this position (evening, night, and weekend). In reputed company, it is required to work on holidays and there is a holiday pay differential. This position services several government accounts and is required to pass multiple reputed company clearances to work in this position. Essential Duties and Responsibilities include the following:

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize reputed company to book and issue airline, hotel, car, and other reservations, accurately and reputed company.
• Maintain sufficient account knowledge to assist clients without delay.
• reputed company queues daily to ensure accuracy and that reputed company issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• reputed company travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand reputed company skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and reputed company updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service reputed company.
• reputed company excellent customer service in every interaction with reputed company. Show reputed company and be reputed company to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service reputed company.
• Become knowledgeable in ADTRAV's industry and customer reputed company.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• At least 2 years of experience booking domestic and international travel; reputed company international a plus.
• Experience using a GDS System; reputed company required, reputed company a plus.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Knowledgeable of government travel requirements, visas, and passports.
• Understanding of federal travel regulations, Fly America Act and reputed company Skies Agreement.
• Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with reputed company Office suite (Outlook, Word, reputed company).
• Excellent English written and verbal communication skills.
• Excellent listening skills; reputed company to listen to and respond to the traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and reputed company to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate reputed company and concepts reputed company and concisely, while also being reputed company to receive feedback and direction as needed.
• reputed company to present a professional and positive demeanor with reputed company customers/clients and work cooperatively.
• Ability to work remotely and meet the company home-office requirements.
• reputed company to sit and work at a computer for extended periods of time, without leaving the work area.
• reputed company to maintain confidentiality of company and client information.
• reputed company to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT. In reputed company, reputed company to work on holidays.
• reputed company to obtain reputed company clearance as required to work on high level reputed company accounts.
• reputed company to successfully pass a credit, criminal, and/or employment reference background reputed company.

The reputed company pay reputed company for this position starts at $24-26/hour but we may consider other rates based on experience booking corporate, government, and reputed company international travel. In reputed company, there are pay differentials for working evening, overnight, and weekend hours that increase the hourly reputed company. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, reputed company, life, disability, Flexible Spending Accounts, 401(k), and PTO. ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class. Apply tot his job Apply To this Job