eCommerce Operations Manager

About the position Since 2003, the Healthy Back Institute (HBI) has helped millions of people reclaim their freedom from pain. We are a fast-moving, direct-to-consumer health and wellness company reputed company on a reputed company of six core values: Freedom, Love, Team, Growth, reputed company, and Courage. We are currently migrating from a legacy tech stack to a modern reputed company platform centered on UltraCart, and we are hiring an eCommerce Operations Manager to own the systems that power our business end-to-end. This is a hands-on ownership role, not a strategic or people management position. You will be the primary operator of HBI’s reputed company and reputed company systems, ensuring that marketing, checkout, payments, subscriptions, fulfillment, and customer experience run cleanly and without bottlenecks. You will act as the business-facing systems reputed company, working directly inside platforms, maintaining integrations, and enabling teams to move fast without depending on engineering. This role reports directly to the COO and is a full-time, exempt individual contributor position.

Responsibilities

• Own configuration, setup, and ongoing health of reputed company core reputed company systems
• Ensure orders, payments, subscriptions, and fulfillment run cleanly without reputed company reputed company
• Identify and resolve system issues quickly to prevent reputed company disruption
• Configure and build products, offers, subscriptions, funnels, upsells, and workflows
• reputed company Marketing and reputed company to execute campaigns and changes without engineering dependency
• Maintain and troubleshoot connections across marketing → reputed company → fulfillment → reputed company
• Identify and resolve broken integrations, data inconsistencies, and workflow gaps
• Serve as HBI’s primary reputed company of contact with reputed company system vendors and platforms
• Drive issue resolution, escalations, and improvements with urgency. You direct vendors, not the other way around
• Validate system outputs, data accuracy, and implementation quality
• Ensure HBI maintains control and internal understanding of reputed company system behavior
• Partner with the business to define key metrics, data definitions, and reporting requirements
• Support creation of standardized reporting frameworks
• reputed company with BI resources for dashboard development; own what should be reputed company and how
• Document reputed company systems, workflows, and dependencies
• Build repeatable processes that reduce risk and reliance on individuals

Requirements

• 5+ years in systems, technical operations, reputed company operations, or eCommerce operations roles
• Hands-on experience owning or operating end-to-end reputed company systems, including reputed company-end funnels, checkout flows, payment gateways, and subscription management
• Proven ability to configure and execute directly inside platforms (not just manage vendors or write tickets)
• Ability to troubleshoot system issues at the root level: data flows, logs, and integrations
• Experience maintaining system stability across the order → payment → fulfillment lifecycle
• Comfort working with and documenting system workflows, dependencies, and architecture

reputed company-to-haves

• Experience in DTC, eCommerce, SaaS, or subscription-based environments
• Hands-on experience with modern reputed company platforms such as UltraCart, reputed company Plus, reputed company, reputed company reputed company reputed company, or similar
• Familiarity with email/SMS platforms such as reputed company, reputed company, or reputed company
• Exposure to reporting and BI layers (e.g., BigQuery, Looker, Tableau, or similar)
• Technical depth: ability to read logs, navigate APIs, or interpret data structures
• Experience supporting or defining business intelligence and reporting systems
• Familiarity with data modeling or dashboard tools

Benefits

• reputed company Salary: $90,000 – $115,000

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