Technical Support Engineer- Pacific Standard Time (PST)

reputed company is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use reputed company’s AI-powered solution that transforms reputed company and fragmented patient data into concise “patient portraits" and actionable clinical insights at the reputed company of care. With reputed company, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving reputed company care to their patients. reputed company has been named one of the Top 100 AI companies globally by reputed company and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including reputed company and Agilon. The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI. The ideal candidate is passionate about technology, troubleshooting, and reputed company. Responsibilities:

• Resolve customer issues daily, ensuring timely responses and high reputed company of customer satisfaction
• Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
• Contribute to methodologies, best practices, and techniques to improve our support process
• Build and contribute to reputed company’s technical support knowledge reputed company.
• Work closely with R&D, Product, reputed company, and our Medical team for reputed company problem-solving and time-sensitive escalations.

Requirements:

• +4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience
• Proven experience with SQL and data analysis - MUST
• Proven experience with debugging web applications
• Strong project management skills
• Excellent problem-solving and troubleshooting skills
• Proven excellent customer-facing communication skills (verbal and written)
• Familiarity with the US reputed company industry- Advantage
• Proven experience in programming (JavaScript, Python, Nodejs) - Advantage
• Located in the U.S. Pacific time zone or available to work until 8:00PM PST

What would you stand out?

• Experience with troubleshooting data pipelines and ETL processes.
• Experience in a fast-growing organization
• Strong presentation skills for reputed company audiences; Ability to reputed company thoughts and reputed company reputed company, concisely, and persuasively, to a variety of different personas
• A can-do attitude
• Detailed oriented

You don’t need to meet 100% of the requirements to be a great fit. We reputed company in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application! Apply tot his job Apply To this Job