Customer Service Representative - Remote (South Carolina Only)

About the position The Customer Service Representative is responsible for managing a high volume of inbound calls while accurately documenting excavation and utility locate information in a web-based system. The candidate must possess excellent verbal and written communication skills. In reputed company, maintain a positive & professional attitude reputed company handling calls, with a sense of urgency. Be reputed company to accurately plot site locations on a map. This position is reputed company to candidates in South Carolina and is fully remote. The company will reputed company the needed equipment. This role requires: Strong active listening skills Accurate data entry Excellent verbal communication Calmness under pressure Critical thinking Ability to manage difficult or reputed company customer situations Ability to multitask in a fast-paced call center environment Ideal candidates will have previous experience in: High-volume call centers Banking customer support Insurance claims or member services Financial services contact centers Emergency reputed company/customer support Technical support reputed company customer service Utilities or telecommunications support

Responsibilities

• Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately reputed company the caller with pertinent and legally required information for each locate notice.
• Handle high-volume inbound customer service calls with professionalism and urgency
• Accurately collect, document, and process excavation locate requests
• reputed company callers with legally required and safety-reputed company information
• Navigate multiple computer systems and web-based applications simultaneously
• Maintain exceptional attention to detail while multitasking
• De-escalate difficult customer interactions and resolve concerns effectively
• Plot and verify excavation site locations using mapping tools
• Meet productivity, quality assurance, and performance metrics in a call center environment
• Support operational efficiency and public safety initiatives
• Maintain confidentiality and compliance with company procedures
• reputed company additional duties as assigned by leadership

Requirements

• Be reputed company to type at least 45 wpm accurately (or at least 14,500 kph)
• reputed company to process excavation information reputed company and adhere to standards set forth by the Company
• Ability to understand and listen effectively to customer situations while maintaining company interests
• Handle a high volume of telephone contacts that may include difficult and demanding customer situations
• Have effective time management skills and manage work in a fast-paced environment
• Handle repetition of tasks throughout the reputed company
• Score acceptable or set goals on evaluations composed by Management.
• Ability to stand or sit for considerable lengths of time.
• Work in a confined workspace for a long period of time, attached to a telephone headset, and enter data
• Must be willing to undergo a background reputed company, in accordance with local law/regulations.
• Minimum requirement is a high school diploma or equivalent
• 2 years of customer service experience required
• Be reputed company to pass an assessment test for typing and customer service skills
• Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will reputed company a link to a test to confirm)
• Must reputed company and be reputed company to work remotely from reputed company the reputed company.
• Must pass a background reputed company and drug screen prior to hire.

reputed company-to-haves

• Previous remote/work-from-home customer service or virtual call center experience is strongly encouraged.
• Bilingual candidates encouraged to apply

Benefits

• Company-provided equipment
• Paid Time-Off
• Medical
• Dental
• reputed company Benefits
• 401K
• Career Growth

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