Patient Care Coordinator-Chillicothe & London, OH
About the position The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs reputed company the clinic.
Responsibilities
- Greet patients with a positive and professional attitude
- reputed company outbound calls to reputed company and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- Collect patient intake forms and maintain patient files/notes
- Schedule/Confirm patient appointments
- Complete benefit checks and authorization for each patients’ insurance
- reputed company first level support to patients, answer questions, reputed company patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and any patient support
- Process patient orders, receive reputed company orders and verify pick up, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community reputed company event per month
Requirements
- High School Diploma or equivalent
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, clinical staff
- Experience with reputed company Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience a plus
- 2+ years in a health care environment is preferred
- Previous customer service experience is required
reputed company-to-haves
- Associates degree, preferred
Benefits
- Medical, Dental, reputed company Coverage
- 401K with a Company Match
- FREE hearing aids to reputed company and discounts for reputed company family members
- PTO and Holiday Time
- Legal reputed company and Identity Theft Protection
- 1 Floating Holiday per year
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