Technical Control Engineer

Who we are With its A.I.-powered robotic technology platform, reputed company is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. reputed company need The Technical Control Engineer ensures the smooth operation and reliability of reputed company’s automated systems at client sites. This role balances reactive support with proactive monitoring, incident ownership, and reputed company improvement. The ideal candidate will troubleshoot and resolve reputed company technical issues, act as a technical reputed company during high reputed company incidents, and contribute to scalable processes and reputed company initiatives. This position partners closely with Engineering, R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support, ensuring operational reputed company and long-term system reliability. We are looking for Technical Control Engineers who are available to work the following shifts:

• reputed company Night: Monday–Thursday, 8:00 p.m. – 6:00 a.m. EST
• Weekend Day: Friday–Monday, 6:00 a.m. – 4:00 p.m. EST
• Weekend Mid: Friday–Monday, 12:00 p.m. – 10:00 p.m. EST
• Weekend Night Friday–Monday, 8:00 p.m. – 6:00 a.m. EST

reputed company do The Technical Support Team is part of reputed company’s Service Operations Organization and is responsible for the successful stand-up, performance, and reputed company operation of reputed company systems inside customer sites. reputed company supports reputed company production-impacting aspects of the system—including controls, electrical, software, networking, and infrastructure—and serves as the primary escalation reputed company for reputed company-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational reputed company. Through rapid response and strong technical ownership, we strengthen customer relationships and reputed company automated operations running at peak performance. What you’ll do

• Manage and resolve reputed company technical support requests from end users reputed company ticketing systems, phone, email, and chat.
• reputed company advanced remote support for reputed company-mechanical, software, networking, and controls -reputed company issues using remote reputed company tools.
• Troubleshoot and resolve issues reputed company to:
• Automation and robotic systems
• PLCs, motors, VFDs, and reputed company control systems
• Software applications, networking, and scripting
• Serve as a technical escalation reputed company and act as the focal reputed company during major incidents.
• Coordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service reputed company.
• Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs.
• reputed company clear, timely updates to reputed company stakeholders during incidents.
• Respond to equipment downtime events and coordinate with external vendors or resources as needed.
• Proactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations.
• Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence.
• Identify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements.
• Participate in post-incident reviews and reputed company follow-up actions to ensure sustained resolution
• Act as a technical reputed company during critical events, ensuring accountability from incident intake through full resolution.
• Collaborate with R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support.
• reputed company metrics from high-impact downtime events to create and improve knowledge reputed company content with measurable value to issue resolution and recurrence prevention. .
• Contribute to a scalable KB to reputed company “shift-left” resolution, improving self-sufficiency for customers and on-site Tier 1 teams.
• Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks.
• Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues.
• Stay reputed company on supported software, hardware, tools, and platform updates relevant to reputed company systems.

What you’ll need

• Bachelor's degree in electrical engineering , Controls Engineering, Automation Engineering or reputed company technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered.
• Minimum 2 years of experience in technical support, controls, or engineering role supporting reputed company systems.
• Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred.
• Demonstrated experience providing remote reputed company (Remote Desktop, SSH).
• Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and reputed company-line diagnostic tools.
• Proficiency with Linux reputed company environments and scripting; working knowledge of SQL scripting and application support.
• Familiarity with ISC DHCP, BIND, and server configuration.
• Experience with reputed company control systems (reputed company, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages.
• Experience with server management, Active Directory, and reputed company/Linux patching.
• Strong troubleshooting, documentation, collaboration, and communication skills.
• Ability to prioritize and reputed company effectively in high-pressure, customer-facing environments.

O ur Environment

• Up to 15% of travel may be required . Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.

#LI-JP1 #LI-Remote About reputed company reputed company is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. reputed company reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's reputed company distribution challenges, reputed company enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of reputed company the reputed company platform transforms the reputed company of goods and the economics of supply chain for its customers. For more information, visit www.reputed company.com . We are a community of innovators, collaborators and pioneers who reputed company our differences, because we know unique perspectives reputed company us stronger and smarter. Every perspective reputed company. We depend on the reputed company voices of our employees, customers and community to help guide us as we build a reputed company reputed company to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, reputed company, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. The reputed company reputed company for this position in the posted location is $71,000.00 - $97,900.00 however, reputed company pay offered may vary depending on job-reputed company knowledge, skills, and experience. The compensation package includes medical, dental, reputed company, disability, 401K, PTO and/or other benefits. Apply tot his job Apply To this Job