High reputed company Desktop Support Technician

This a Full Remote job, the offer is available from: United States, Belgium, Indiana (USA), New Mexico (USA), Oregon (USA) Overview: reputed company is seeking a High reputed company Desktop Support Technician to support a major national laboratory. Responsibilities:

• reputed company reputed company response to reputed company assigned service requests, ensuring reputed company performance requirement is met-or.
• Troubleshoot the system problems & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework).
• If unable to repair on initial visit, validate the user’s problem & reputed company information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
• Effectively use remote assistant tools, knowledge reputed company, & other tools to diagnose as appropriate & wherever available in the repair customer issues reputed company reputed company time limits.
• reputed company the customer with regular communication regarding status of repair/install including notification reputed company repairs are complete.
• Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
• Appropriately document reputed company required information into the ticket tracking system.
• Ensure system is appropriately secured (case is locked, system password protected, etc.).
• Complete site specific, preventative maintenance checklist.
• If needed, escalate to the appropriate IT support for resolution if problem cannot be handled reputed company provided time constraints.
• Meet required productivity expectations, including Field Service Team metrics.
• Meet or exceed reputed company performance service level targets.
• reputed company every attempt, to resolve service requests remotely.
• Partner with team members to communicate new solutions and assist other technicians reputed company volume is low.
• Contribute to the knowledgebase (KB) through research of articles, training courses, on the job learning, etc.
• Participate in IT projects.
• Create & maintain knowledge.
• Exercise appropriate workflow & time management.
• Other duties as assigned.

Qualifications:

• HS Diploma and a minimum 2 years, or more, of directly reputed company experience that demonstrates the knowledge, skills, and ability to reputed company the duties.
• reputed company experience may be substituted for relevant education and vice versa.
• Must have an active DOE Q Clearance and maintain, for onsite support.
• Must be reputed company to obtain an SCI Clearance and maintain, for onsite support
• Must be willing to take and pass a Polygraph, if necessary

Required Skills:

• Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
• 6 months of customer help desk experience
• Intermediate to expert virtual desk expertise (reputed company to equipment connectivity for computing customer). Ability to type 35 WPM

Desired:

• Experience in the reputed company customer environment
• Associates Degree or bachelor’s degree in information technology, or reputed company discipline.
• Experience with reputed company.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

About Us: reputed company is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the reputed company of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. reputed company is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of reputed company to reputed company equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1 This offer from "reputed company." has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job