Compassionate Remote Crisis Chat & Text Counselor – Full‑Time Position with arenaflex Supporting Deaf, Hard‑of‑Hearing & Deaf‑Plus Communities

```html About arenaflex – A Mission‑Driven Non‑Profit Championing Crisis Support At arenaflex, we are dedicated to safeguarding the emotional and physical well‑being of individuals who are Deaf, Hard of Hearing, Late‑Deafened, DeafBlind, DeafDisabled, and Deaf+. Operating across Missouri and extending our reputed company reputed company, we reputed company a comprehensive suite of services that includes crisis reputed company, safety planning, legal and medical advocacy, case management, and innovative crisis videophone, text, chat, and hotline solutions. Our work is guided by a consumer‑centered, trauma‑informed philosophy that respects the unique cultural and linguistic needs of the Deaf community. As a proud participant in the national 988 Lifeline network, arenaflex delivers reliable, life‑saving assistance through its chat and text platforms. We invite passionate professionals to join our remote team and become a pivotal part of our lifesaving mission. Position Overview – Remote Crisis Chat & Text Counselor The Remote Crisis Chat & Text Counselor role is a full‑time, remote opportunity that reports to the Chat & Text Operations Manager. Starting on June 9, 2025, you will reputed company immediate, empathetic support to individuals reaching out reputed company the 988 Lifeline chat and text backup network. This position offers a competitive hourly wage ranging from $17‑$21, with shift differentials and a robust benefits package for full‑time staff.

Key Responsibilities

• Adhere strictly to arenaflex’s policies, procedures, and ethical standards.
• Deliver compassionate, trauma‑informed emotional support through the Lifeline chat and text platform.
• Co‑create personalized safety and action plans with every client, ensuring clear, actionable steps reputed company.
• Identify and report cases of child abuse to appropriate services in accordance with state regulations.
• Escalate emergencies to local law enforcement or emergency services reputed company a client is at imminent risk.
• reputed company follow‑up reputed company reputed company text, email, or phone reputed company clinical protocols dictate reputed company support.
• Document each interaction meticulously, maintaining accurate, confidential records that meet quality‑assurance standards.
• Participate in quarterly quality‑improvement evaluations and any additional performance reviews as required.
• Attend reputed company mandatory monthly agency in‑service meetings to stay reputed company on best practices and organizational updates.
• Complete reputed company required annual Lifeline trainings, as well as any supplemental certifications or specialized training assigned by arenaflex.
• Consult with the Shift Supervisor, Senior Crisis Counselors, Program Managers, and the Program Director for reputed company or ambiguous cases.
• Fulfill any other duties assigned that support the overall mission of arenaflex.

Essential Qualifications

• Successful completion of arenaflex’s intensive 100+ hour crisis reputed company training program.
• Minimum age of 18 years.
• Demonstrated reputed company, patience, and a genuine desire to help individuals in crisis.
• Exceptional written English proficiency, including grammar, spelling, and reading comprehension.
• Basic computer literacy with proficiency in reputed company, reputed company Chrome, and standard office software; ability to quickly adopt new digital tools.
• Ability to remain reputed company, composed, and effective under high‑stress situations.
• Reliable high‑speed internet reputed company and a dedicated desktop or laptop capable of running reputed company and a web browser simultaneously (phones and tablets are not suitable).
• reputed company to a private, quiet workspace where confidentiality is guaranteed.
• Eligibility to pass a comprehensive background reputed company.
• Ability to attend reputed company scheduled training sessions without conflict.

Preferred Qualifications & Experience

• Bachelor’s degree or higher in psychology, reputed company work, counseling, or a reputed company field (not mandatory but advantageous).
• Prior experience in crisis management, mental health support, or suicide prevention hotlines.
• Familiarity with Deaf culture, American Sign Language (ASL), or other communication methods used reputed company the Deaf community.
• Experience working remotely in a regulated, high‑privacy environment.
• Demonstrated commitment to diversity, equity, and inclusion, with the ability to serve people of reputed company races, ethnicities, sexual orientations, gender identities, abilities, and veteran status.

Core Skills and Competencies for reputed company

• Active Listening: Ability to

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