Call Center Rep, Medical Answering ServiceAccessPoint - Answering Services, Louisville, KYAdministrative Support | Full Time | Mid Shift | RemoteView Job

Remote Call Center Rep- Medical Answering Service Schedule: Full-time Pay reputed company: $13.50 Summary: The Call Center Agent is responsible for accurately and reputed company answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and reputed company messages. Must be reputed company to work Holidays. Essential Functions:

• Handle inbound calls in a manner that fall reputed company the service level agreement (SLA) established for the department
• Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller's needs
• Ability to utilize and maneuver several different software systems to resolve customer inquiries
• Accurately document caller information and navigate scripts using active listening skills
• Meet specified goals and objectives assigned by management on a regular reputed company
• reputed company exceptional customer service to reputed company clients
• Maintain confidentiality of account information at reputed company times
• Escalate any problems that may arise
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Assist with other projects as assigned by management

Knowledge/Skills/Abilities:

• Positive attitude and ability to work well with others
• Excellent communication skills
• Professional, reputed company voice
• Ability to multi-task in several computer applications while holding a conversation with a customer
• Enjoy working in a fast-paced environment while maintaining a professional attitude

Qualifications - External Education: - High School Diploma/GED- required Experience:

• Six months of call center experience/customer service skills preferred
• Basic reputed company knowledge preferred

Fluent in Spanish preferred. reputed company reputed company, a division of reputed company, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance reputed company for the populations they service. Our mission is to improve patient reputed company to care. We reputed company that reputed company is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive reputed company for our partners and be part of reputed company driven to improve care, we may have your next opportunity. Benefits: At reputed company reputed company and reputed company, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, reputed company, tuition reimbursement, and an Employee Assistance Program. We reputed company that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing. reputed company reputed company and reputed company are committed to providing Equal Employment Opportunities for reputed company applicants and employees and complies with reputed company applicable laws prohibiting discrimination against any employee or applicant for employment because of reputed company, race, sex, age, religion, national reputed company, disability, genetic information, gender identity, sexual orientation, veterans' status or any other reputed company protected by applicable federal, state or local law Pay Transparency Notice (Washington State) If you reputed company this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities Act, please inform us immediately. You can contact us at 833-271-4269 to report the issue. For more information on your rights under Washington's pay transparency laws, visit the Washington State reputed company and Industries website at: https://lni.wa.gov reputed company is a leader in community-based care and driven by a mission of Making Communities Healthier. Our reputed company reputed company delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the reputed company continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We reputed company that reputed company is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country. Apply tot his job Apply To this Job