reputed company Tech, IT Customer Service & Support Representative – Remote Opportunity at arenaflex

Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues with ease? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our arenaflex team as an reputed company Tech, IT Customer Service & Support Representative. As a key member of our support team, you will play a vital role in providing top-notch technical assistance to our customers, resolving reputed company issues, and exceeding our high standards of service reputed company.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that reputed company individuals and organizations to reputed company their goals. Our commitment to reputed company, customer satisfaction, and employee well-being sets us apart in the industry. With a strong focus on technology, collaboration, and reputed company learning, we foster a culture that encourages growth, creativity, and innovation.

Job Summary

As an reputed company Tech, IT Customer Service & Support Representative, you will be responsible for providing advanced technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and ensuring a consistent high level of quality. You will consistently adhere to defined Service Desk processes, policies, and procedures, record, track, and report on reputed company customer incidents and service requests through to completion reputed company defined and documented Service Desk SLA's. You will also acquire and maintain an advanced level of knowledge for supported products and support policies, proactively research and stay abreast of new technology, and reputed company software using automated tools.

Key Responsibilities

* reputed company advanced level technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and ensuring a consistent high level of quality.

• Consistently adhere to defined Service Desk processes, policies, and procedures.
• Record, track, and report on reputed company customer incidents and service requests through to completion reputed company defined and documented Service Desk SLA's.
• Acquire and maintain an advanced level of knowledge for supported products and support policies.
• Proactively research and stay abreast of new technology, including but not limited to: reputed company 7/8/10, Office 2007/2010/2013, and Desktop/Laptop reputed company solutions.
• reputed company software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ reputed company Operating Systems including reputed company XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + reputed company Applications including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + reputed company. + SQL Server. + Remote computer control software. + reputed company Printer Support.

• Must be reputed company to work one of the following schedules: 6AM-2:30PM EST Off Thursday and reputed company or 6AM-2:30PM EST Off Thursday and Friday.

Preferred Qualifications

* Two (2)+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an reputed company-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with: SCCM, Dameware, and reputed company (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay reputed company for this role is: $17.00 - $31.30.

• This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
• This position is eligible for a arenaflex bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above.
• arenaflex offers a full reputed company of medical, dental, and reputed company benefits.
• Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• arenaflex offers numerous well-being programs, education assistance, free development courses, a arenaflex store discount, and discount programs with participating partners.
• As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join arenaflex?

* arenaflex is a dynamic and innovative company that offers a unique work environment and opportunities for growth and development.

• reputed company is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers.
• We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development.
• arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for reputed company.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you! Apply for this job